Senior Program Manager - Technical Support Transformation

Honeywell; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Disability Insurance

401(k) match

Paid Time Off and Holidays

Parental Leave

Job summary

Honeywell in Atlanta is seeking a Senior Program Manager - Technical Support Transformation to lead global transformation programs and design model deployments that elevate customer experience and operational efficiency. The role reports to the Sr.

Director for Technical Support and L&E and is based on a hybrid schedule at the Atlanta, GA location. You will partner with IT, customer service, engineering and product management to standardize processes, manage budgets and risk, and drive

Qualifications

• Minimum of 6 years of experience in technical support transformation or service operations.
• At least 6 years of experience in program management methodologies and tools.
• Proven ability to lead global deployments and manage cross-functional teams.
• Experience with customer experience improvement initiatives and technical support operations.
• Familiarity with project management software and data analysis tools.

Responsibilities

• Lead end-to-end technical support transformation programs.
• Develop and implement global design model deployment strategies.
• Collaborate with IT, customer service, engineering, and product management to ensure alignment.
• Drive continuous improvement to enhance customer experience and technical support capabilities.
• Manage program budgets, resource allocation, and risk mitigation.
• Establish and maintain relationships with stakeholders and report on milestones and risks.
• Use data analytics to measure program effectiveness and guide decisions.
• Lead change management to ensure adoption of new processes and technologies.
• Coach and mentor program team members to build capabilities.

Skills

Leadership

Stakeholder management

Change management

Communication

Data analysis

Education

Bachelor's degree in Engineering, Business, or related field

Tools

Project management software

Data analysis tools

Job description

As a Senior Program Manager - Technical Support Transformation here at Honeywell, you will lead and manage technical support transformation programs and global design model deployments, driving strategic initiatives that enhance customer experience and operational efficiency.

You will report directly to the Sr. Director for Technical Support and L&E based in Atlanta and you'll work out of our Atlanta, GA location on a hybrid work schedule.

In this role, you will impact the success of Honeywell's technical support operations by overseeing transformation projects, ensuring alignment with global standards, and deploying innovative design models that improve service delivery and customer satisfaction.

KEY RESPONSIBILITIES

• Lead and manage end-to-end technical support transformation programs, including planning, execution, monitoring, and delivery to meet strategic business objectives.


• Develop and implement global design model deployment strategies that standardize processes and improve operational efficiency across multiple regions.


• Collaborate closely with cross-functional teams such as IT, customer service, engineering, and product management to ensure alignment and integration of transformation initiatives.


• Drive continuous improvement by identifying gaps, recommending solutions, and implementing best practices to enhance customer experience and technical support capabilities.


• Manage program budgets, resource allocation, and risk mitigation plans to ensure successful and timely delivery of projects.


• Establish and maintain strong relationships with key stakeholders, providing regular updates on program status, milestones, and risks.


• Utilize data analytics and performance metrics to measure program effectiveness and guide decision-making processes.


• Lead change management efforts to ensure smooth adoption of new processes and technologies within the technical support organization.


• Coach and mentor program team members to build capabilities and foster a high-performance culture.

Professional Development

YOU MUST HAVE

• Minimum of 6 years of experience managing technical support transformation or service operations.


• 6 or more years of experience in program management methodologies and tools.


• Proven ability to lead global deployments and manage cross-functional teams.


• Experience with customer experience improvement initiatives and technical support operations.


• Familiarity with project management software and data analysis tools.

WE VALUE

• Bachelor's degree in Engineering, Business, or related field.


• Experience in global program management and change management.


• Strong leadership, strategic thinking, and problem-solving skills.


• Ability to drive innovation and continuous improvement in complex environments.


• Excellent stakeholder management and communication skills.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn more

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.

• employer subsidized Medical, Dental, Vision, and Life Insurance


• Short-Term and Long-Term Disability


• 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance


• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays

Learn more (https://benefits.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depe