Customer Relationship Manager

Honeywell INC. in; Louisville (KY); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) match

Paid Time Off

Job summary

Honeywell is seeking a Customer Relationship Manager to serve as trusted advisor for Platinum and Diamond-tier customers, driving satisfaction and maximum value from Honeywell solutions. In this hybrid role based at our Louisville office, you will build strong partnerships, coordinate cross-functional teams, and lead executive-level discussions to ensure retention and growth.

Reporting to the Customer Relationship Director, you will identify opportunities for improvement and expand customer

Qualifications

• 5+ years in CRM, CS, or account management delivering results in fast-paced settings.
• Proven ability to manage multiple stakeholder communications effectively.
• Strong analytical skills with customer-centric decision making.
• Experience coordinating cross-functional teams to meet customer needs.
• Bachelor’s degree as a baseline qualification.

Responsibilities

• Serve as primary advocate for Platinum and Diamond-tier customers.
• Build and maintain strategic customer relationships with deep business insight.
• Deliver proactive, customer-centric support throughout the lifecycle.
• Analyze feedback and metrics to identify retention and growth opportunities.
• Partner with cross-functional teams to implement process improvements.
• Influence stakeholders to achieve positive customer outcomes.
• Identify opportunities to expand value through additional solutions.
• Facilitate executive-level discussions and manage escalations.

Skills

Customer relationship management

Stakeholder communications

Problem solving

Cross-functional collaboration

Independent working

Education

Bachelor's degree in Business Administration or related field

Job description

As a Customer Relationship Manager at Honeywell, you will serve as a trusted advisor and advocate for some of our most strategic customers. You will be responsible for building strong partnerships, driving customer satisfaction, and ensuring customers realize maximum value from our solutions and services.

In this highly visible role, you will proactively engage with customers, understand their business objectives, anticipate challenges, and coordinate cross-functional teams to deliver exceptional customer experiences. Your ability to foster long-term relationships, influence stakeholders, and identify opportunities for continuous improvement will directly contribute to customer loyalty, retention, and business growth.

You will report directly to the Customer Relationship Director and work in a hybrid environment at our designated office location.

Responsibilities

Key Responsibilities

• Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers, ensuring an exceptional customer experience.
• Build, strengthen, and maintain strategic customer relationships while gaining a deep understanding of customer business goals and operational needs.
• Deliver proactive, customer-centric support throughout the entire customer lifecycle.
• Analyze customer feedback, performance metrics, and business trends to identify opportunities that improve customer satisfaction, retention, and overall success.
• Partner with cross-functional teams to address customer challenges and drive continuous process and service improvements.
• Influence internal and external stakeholders to achieve positive customer outcomes and strengthen long-term partnerships.
• Identify opportunities to expand customer value through additional solutions, services, and strategic initiatives.
• Facilitate executive-level customer discussions and serve as a key point of contact for escalations and critical business needs.

Qualifications

Must Have

• 5+ years of experience in Customer Relationship Management, Customer Success, Account Management, or a related customer-facing role.
• 5+ years of experience developing customer relationships and managing internal and external stakeholder communications.
• 5+ years of experience solving complex customer challenges and making sound business decisions.
• 5+ years of experience working independently, managing competing priorities, and delivering results in a fast-paced environment.
• 5+ years of experience collaborating across cross-functional teams to drive customer-focused outcomes.

We Value

• Bachelor's degree in Business Administration, Industrial Engineering, or a related field.
• Passion for creating exceptional customer experiences and building lasting customer relationships.
• Strong business acumen with the ability to understand customer objectives and market dynamics.
• Proactive, results-oriented mindset with a focus on continuous improvement.
• Ability to influence without direct authority and lead through collaboration.
• Adaptability, curiosity, and a commitment to continuous learning.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission‑critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software‑industrial company committed to introducing state‑of‑the‑art technology solutions to improve efficiency, productivity, sustainability, and safety in high‑growth businesses in broad‑based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit.

BENEFITS

• employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays

For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 09/22/2026

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.