Senior Program Manager - Technical Services Operations

Everpure; Lehi, Raleigh (UT, NC); On-site; USD 107,000 - 183,000; Full time

Job summary

Everpure is seeking a Senior Program Manager for Technical Services Global Operations in Lehi, UT and Raleigh, NC. This role drives enterprise programs and defines global standards to scale a high-quality customer experience across regions.

You will translate business priorities into governance, processes, and measurable outcomes, collaborating with regional leaders and cross-functional teams to drive adoption.

Qualifications

• Proven ability to lead complex, cross-functional programs from problem definition through implementation.
• Translate operational signals into global standards, governance, and measurable outcomes.
• Experience in enterprise technology, technical support, or global services is preferred.

Responsibilities

• Lead enterprise programs: end-to-end management, milestones, risks, success metrics.
• Establish global standards & governance for case-handling, severity, and policies.
• Drive continuous operational improvement using quality findings, post-mortems, and metrics.
• Enable communication, change, and adoption with executive updates and training.
• Manage commitments & corrective actions: ownership, due dates, tracking, blockers.
• Improve case-audit compliance, QA rubrics, calibration, and coaching follow-through.

Skills

Enterprise Program Leadership

Operational & Analytical Excellence

Change Leadership & Adoption

Cross-Functional Influence

Execution & Accountability

Relevant Domain Experience

PMP/Prosci/Lean Six Sigma

Education

Bachelor's degree in business, operations, engineering, information systems, or related discipline

Job description

Senior Program Manager - Technical Services Operations

Lehi, Utah; Raleigh, North Carolina

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

The Sr. Program Manager for Technical Services Global Operations will drive complex, enterprise-level programs that transform global Technical Services operations and deliver a consistent, high-quality customer experience at scale. In this cross-functional role, you will bring structure to ambiguity, translating operational signals and business priorities into global standards, governance frameworks, and measurable outcomes. You will collaborate closely with regional leaders, and cross-functional teams across Everpure to align priorities, foster accountability, and ensure operational changes are adopted worldwide. By establishing scalable operating mechanisms from the ground up, you will directly shape how technical services scale seamlessly across the globe.

WHAT YOU'LL DO

• Lead Enterprise Programs: End-to-end management of strategic global Technical Services programs from problem definition to delivery, defining milestones, risk mitigations, and success metrics that align with key business priorities. Coordinate execution across teams and ensure intended outcomes are achieved.
• Establish Global Standards & Governance: Define, maintain, and govern global case-handling standards, severity definitions, entitlement rules, and operational policies to drive consistency and accountability across all operating regions.
• Drive Continuous Operational Improvement: Analyze quality findings, post-mortems, CSAT/DSAT signals, and performance metrics to identify systemic gaps and deploy targeted process, tooling, or behavioral enhancements. Identify gaps, align regional stakeholders, and measure adoption.
• Enable Communication, Change, & Adoption: Develop communication and change strategies for operational changes. Craft clear executive updates, decision frameworks, and change management strategies—including manager enablement and training—to ensure global teams effectively adopt and sustain operational shifts.
• Manage Commitments & Corrective Actions: Own the global register of Technical Services commitments from post-mortems and operational reviews. Assign owners and due dates, track evidence and aging, remove blockers, elevate risk, and report status. Partner with incident/RCA owners without taking over their work.
• Quality: Improve case-audit compliance, QA rubrics, calibration, DSAT action tracking, and coaching follow-through. Turn findings into targeted actions and verify impact.

WHAT YOU BRING

• Experience: 8+ years in program management, technical or service operations, business operations, process excellence, or a related field. Bachelor’s degree in business, operations, engineering, information systems, or a related discipline—or equivalent relevant experience.
• Enterprise Program Leadership: Proven ability to independently lead complex, cross-functional programs from problem definition through implementation, adoption, and measurable outcomes. Skilled in defining scope, milestones, governance, resources, dependencies, risks, decisions, and success measures.
• Operational & Analytical Excellence: Ability to translate operational data, customer signals, quality findings, case-audit results, QA rubrics, post-mortems, feedback, and launch reviews into practical standards, policies, tooling, and behavior changes. Experienced in measuring adoption and verifying sustained impact.
• Change Leadership & Adoption: Experience developing executive communications and change strategies; enabling managers; coordinating training and feedback mechanisms; assessing readiness; tracking adoption; and adjusting plans based on results.
• Cross-Functional Influence: Strong strategic judgment, executive presence, communication, and facilitation skills, with the ability to influence senior leaders and align regional and cross-functional teams without direct authority in ambiguous, fast-paced environments.
• Execution & Accountability: Strong discipline in managing risks, issues, dependencies, and corrective-action registers. Able to assign owners and due dates, track evidence and aging, remove blockers, elevate risk, and drive accountable closure.
• Relevant Domain Experience: Experience in enterprise technology, technical support, customer support, or global services. Familiarity with case-management, workflow, knowledge, or AI-enabled support tools; AI transformation; release readiness; serviceability; portfolio/VSEM management; or structured change practices is preferred.
• Preferred Certifications: PMP, Prosci, Lean/Six Sigma, or a comparable certification is preferred.

Location:

We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or North Carolina office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

$107,000 - $183,000 USD

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Everpure’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.