Senior Program Manager, Technical - Global Money Movement

Remitly, Inc.; Seattle (WA); Hybrid; USD 136,000 - 170,000; Full time

Benefits offered by this job

Flexible PTO

Health/Dental/Vision + 401(k)

Parental & medical leave

Mental Health & Family Formation

Employee Stock Purchase Plan

Continuing education

Job summary

Remitly, Inc. is seeking a Senior Program Manager – Technical in Seattle. This hybrid role leads end-to-end programs across the money-movement network, reporting to the Senior Manager of Program Management.

You’ll define strategy, operating models, and drive cross-functional initiatives with a data-driven, AI‑enabled approach. The role emphasizes ownership, measurable outcomes like loss reduction and cost savings, and collaboration with Product, Engineering, Operations, and Finance across

Qualifications

• 7+ years of program or technical program management experience in FinTech, payments, money movement, or risk/loss operations.
• Experience leading end-to-end programs – defining strategy, building the operating model, and delivering measurable outcomes.
• Data-driven mindset: defining opportunity sizing, prioritizing, and partnering with analytics on models.
• At least beginner-level SQL proficiency.
• Experience designing processes, SOPs, and workflows.
• Bias toward scalable, automated solutions, with interest in applying AI/LLM tooling to reduce manual effort.
• Experience influencing cross-functional partners without direct authority.
• High proactive ownership and strategic judgment to scale programs across products.

Responsibilities

• Oversee high-risk programs end to end with ownership of execution and outcomes.
• Define multi-year improvement strategy – loss thresholds, risk tiers, and escalation frameworks.
• Own the company-level goal for delivering dollar savings and reducing transaction cost; track progress.
• Design operating model for the program including investigation workflows and recovery mechanisms.
• Create frameworks, SOPs, and escalation flows for quality issues and losses.
• Be data-driven in opportunity sizing and prioritization; partner with Analytics to improve loss model.
• Leverage AI to build scalable preventive solutions and reduce manual effort.
• Coordinate cross-functional projects and define prioritization and progress.
• Lead MBRs and executive reviews with clear reporting to leadership.

Skills

Program management

SQL

Data-driven

AI/LLM tooling

Cross-functional collaboration

Stakeholder management

Job description

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.

About the Role

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products on the planet. As the company scales its global disbursement network, we are hiring a Senior Program Manager – Technical to lead end‑to‑end programs across our money‑movement network. This hybrid role is based in Seattle and reports directly to the Senior Manager of Program Management.

Responsibilities

• Oversee high‑risk programs end to end – taking proactive ownership of strategic execution and outcomes rather than waiting for direction.
• Define the multi‑year improvement strategy – loss thresholds, risk tiers, and escalation frameworks – and align leadership on trade‑offs and priorities.
• Own the company‑level goal for delivering dollar savings and reducing transaction cost, tracking performance periodically and surfacing improvement opportunities.
• Design the operating model for the program including investigation workflows, incident management, recovery mechanisms, and accountability structures.
• Create frameworks, SOPs, and escalation flows for addressing quality issues and financial loss incidents.
• Be data‑driven in opportunity sizing and prioritization – using data to define loss use cases, risk‑rate them, and partner with Analytics to improve the loss model.
• Use AI to build scalable preventive solutions – driving automation across investigation and recovery workflows and using AI/LLM tooling to reduce manual effort and overcome manual limitations.
• Coordinate cross‑functional projects.
• Define prioritization, drive results and track progress.
• Lead MBRs and executive reviews – communicating outcomes to leadership and delivering high‑visibility reporting on important metrics, milestones, and risk factors to diverse stakeholders.

Qualifications

• 7+ years of program or technical program management experience in FinTech, payments, money movement, or risk/loss operations.
• Experience leading end‑to‑end programs – defining strategy, building the operating model, and delivering measurable outcomes (loss reduction, cost savings, or comparable financial goals).
• Data‑driven mindset: comfortable defining opportunity sizing, building prioritization frameworks, and partnering with analytics teams on models.
• At least beginner‑level SQL proficiency.
• Experience designing processes, SOPs, and workflows.
• Bias toward scalable, automated solutions, with hands‑on curiosity about applying AI/LLM tooling to reduce manual effort and improve detection.
• Experience influencing and aligning cross‑functional partners such as Product, Engineering, Operations, and Finance without direct authority.
• High proactive ownership, data‑driven approach, and strategic judgment to shape how a program scales across multiple products.

Compensation

The starting base salary range for this position is typically $136,000–$170,000. In the U.S., Remitly employees are shareholders in the company and equity is part of the total compensation plan.

Benefits

• Flexible paid time off
• Health, dental, and vision coverage plus a 401(k) plan with company matching
• Paid parental, medical, military, and family care leave
• Mental Health & Family Formation Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education benefits

Connected Work Culture

Driving innovation together – we believe true innovation sparks when we come together. The team expects a minimum of 50% in‑office presence (roughly three days a week) to foster collaboration and deep relationships. Managers may set higher expectations based on team needs.

EEO & Equal Employment Opportunity

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly Overview

Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries. We help people send money home safely, reliably, and transparently, with a digitally‑native cross‑border remittance app that eliminates long wait times, complex fees, and traditional friction. We are expanding our suite of products to further our mission and transform financial services for immigrants worldwide.