Senior Program Manager, Strategy & Operations

Navan; New York (NY); On-site; USD 103,000 - 229,000; Full time

Job summary

Navan is seeking a dynamic Senior Program Manager to join our Strategy & Operations team. You will orchestrate cross-functional initiatives across Product, GTM, Engineering, and Customer Success to translate strategy into scalable execution.

Reporting to the Director of Strategy & Operations, you will build rigorous program plans, define KPIs, manage risk, and deliver data-driven updates for senior leaders to drive alignment and accountability.

Qualifications

• 6+ years in program management, operations, strategy, or consulting.
• Experience in fast-paced B2B SaaS, fintech, or hyper-growth tech.
• Strong analytical, data-driven mindset with KPI focus.
• Exceptional stakeholder management and cross-functional leadership.
• Clear executive communication and ability to present to senior leaders.
• Comfort navigating ambiguity and driving action.
• Bachelor's degree; PMP/Agile/Lean Six Sigma a plus.

Responsibilities

• Lead end-to-end cross-functional programs aligned to strategic roadmap.
• Coordinate GTM, Product, Operations, and Finance for unified execution.
• Build program plans, define KPIs, and establish cadence (steering committees, reports).
• Identify risks, dependencies, and bottlenecks; escalate with data-backed solutions.
• Design scalable processes to improve velocity as Navan grows.
• Translate updates and risks into concise leadership-ready summaries.
• Lead change management to ensure adoption across the organization.

Skills

Program management

Strategy & operations

Stakeholder management

Data-driven decisions

Executive communication

Change management

Ambiguity navigation

Education

Bachelor's degree in Business/ Economics/ Management

Tools

PMP certification

Agile

Lean Six Sigma

Job description

Navan is searching for a dynamic and results-driven Senior Program Manager to join our Strategy & Operations team. Reporting directly to the Director of Strategy & Operations, this is a highly visible, high-impact role designed for a leader who excels at turning high-level business strategy into flawless operational execution.

In this role, you will act as the connective tissue across Navan's core business functions - partnering closely with Product, Go-To-Market (GTM), Engineering, and Customer Success to drive our most critical, complex initiatives. You will be responsible for orchestrating cross-functional programs from inception to delivery, navigating ambiguity with ease, and building the scalable processes required to support Navan's rapid global growth. If you are a strategic thinker who loves rolling up your sleeves to solve complex operational puzzles, we want you on our team.

What You'll Do

• Drive Strategic Initiatives: Lead the end-to-end execution of top-tier, cross-functional corporate programs that directly support Navan's strategic roadmap and revenue goals.
• Orchestrate Cross-Functional Alignment: Serve as the primary driver and central point of contact for complex projects, seamlessly aligning stakeholders across GTM, Product, Operations, and Finance to ensure unified execution.
• Establish Operational Rigor: Build and manage comprehensive program plans, define clear KPIs, and establish a regular operating cadence (e.g., steering committees, status reports, QBRs) to keep teams accountable and on track.
• Identify and Mitigate Risk: Proactively spot roadblocks, dependencies, and operational bottlenecks before they impact delivery. Escalate thoughtfully to the Director of Strategy & Operations and executive sponsors with proposed, data-backed solutions.
• Process Optimization: Continuously evaluate our internal workflows. Design, implement, and iterate on scalable processes that improve cross-team velocity and operational efficiency as Navan grows.
• Executive Communication: Translate complex project updates, risks, and data into crisp, actionable insights for senior leadership and C-suite stakeholders.
• Champion Change Management: Ensure new processes, systems, and strategies are effectively rolled out and adopted across the organization through clear communication and enablement.

What We're Looking For

• Experience: 6+ years of progressive experience in program management, business operations, strategy, or management consulting, preferably within a fast-paced B2B SaaS, hyper-growth tech, or fintech environment.
• Execution Powerhouse: A proven track record of successfully leading complex, multi-departmental programs from concept to launch with measurable business impact.
• Analytical & Data-Driven: You don't just track tasks; you measure outcomes. You are highly comfortable using data to inform program strategy, measure success, and diagnose operational issues.
• Influence Without Authority: Exceptional stakeholder management skills. You can motivate, align, and drive consensus among cross-functional leaders and individual contributors alike, even when they don't report to you.
• Communicate with Candor: Outstanding written and verbal communication skills. You can distill complex programmatic details into clear executive summaries and are comfortable presenting to senior leadership.
• Comfort with Ambiguity: You thrive in dynamic, fast-changing environments. When the path isn't perfectly clear, you take the initiative to define it, bringing structure to chaos.
• Operational Urgency: You possess a strong bias for action. You balance a strategic mindset with the tactical grit needed to get things done quickly and to a high standard.
• Education & Certifications: Bachelor's degree in Business, Economics, Management, or a related field. PMP, Agile, or Lean Six Sigma certifications are a plus, but practical, proven experience is paramount.

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $103,050 USD - $229,200 USD

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