Senior Program Manager, Strategy & Operations

tripactions; New York (NY); On-site; USD 103,000 - 229,000; Full time

Job summary

Navan is seeking a Senior Program Manager to join Strategy & Operations. You will orchestrate cross-functional programs across Product, GTM, Engineering, and Customer Success from inception to delivery, turning strategy into scalable execution.

With 6+ years of program management experience in fast-paced B2B SaaS or fintech, you will build rigorous plans, define KPIs, manage risks, and communicate insights to senior leaders to drive Navan's growth.

Qualifications

• 6+ years of progressive program management or strategy experience.

Responsibilities

• Lead end-to-end cross-functional programs aligned with strategic roadmap.

Skills

Program management

Cross-functional leadership

Data-driven decision making

Stakeholder management

Executive communication

Ambiguity tolerance

Operational excellence

Education

Bachelor's degree in Business, Economics, Management, or related field

PMP / Agile / Lean Six Sigma certification (optional)

Job description

Navan is searching for a dynamic and results-driven Senior Program Manager to join our Strategy & Operations team. Reporting directly to the Director of Strategy & Operations, this is a highly visible, high-impact role designed for a leader who excels at turning high-level business strategy into flawless operational execution.

In this role, you will act as the connective tissue across Navan's core business functions-partnering closely with Product, Go-To-Market (GTM), Engineering, and Customer Success to drive our most critical, complex initiatives. You will be responsible for orchestrating cross-functional programs from inception to delivery, navigating ambiguity with ease, and building the scalable processes required to support Navan's rapid global growth. If you are a strategic thinker who loves rolling up your sleeves to solve complex operational puzzles, we want you on our team.

What You'll Do:

• Drive Strategic Initiatives: Lead the end-to-end execution of top-tier, cross-functional corporate programs that directly support Navan's strategic roadmap and revenue goals.
• Orchestrate Cross-Functional Alignment: Serve as the primary driver and central point of contact for complex projects, seamlessly aligning stakeholders across GTM, Product, Operations, and Finance to ensure unified execution.
• Establish Operational Rigor: Build and manage comprehensive program plans, define clear KPIs, and establish a regular operating cadence (e.g., steering committees, status reports, QBRs) to keep teams accountable and on track.
• Identify and Mitigate Risk: Proactively spot roadblocks, dependencies, and operational bottlenecks before they impact delivery. Escalate thoughtfully to the Director of Strategy & Operations and executive sponsors with proposed, data-backed solutions.
• Process Optimization: Continuously evaluate our internal workflows. Design, implement, and iterate on scalable processes that improve cross-team velocity and operational efficiency as Navan grows.
• Executive Communication: Translate complex project updates, risks, and data into crisp, actionable insights for senior leadership and C-suite stakeholders.
• Champion Change Management: Ensure new processes, systems, and strategies are effectively rolled out and adopted across the organization through clear communication and enablement.

What We're Looking For:

• Experience: 6+ years of progressive experience in program management, business operations, strategy, or management consulting, preferably within a fast-paced B2B SaaS, hyper-growth tech, or fintech environment.
• Execution Powerhouse: A proven track record of successfully leading complex, multi-departmental programs from concept to launch with measurable business impact.
• Analytical & Data-Driven: You don't just track tasks; you measure outcomes. You are highly comfortable using data to inform program strategy, measure success, and diagnose operational issues.
• Influence Without Authority: Exceptional stakeholder management skills. You can motivate, align, and drive consensus among cross-functional leaders and individual contributors alike, even when they don't report to you.
• Communicate with Candor: Outstanding written and verbal communication skills. You can distill complex programmatic details into clear executive summaries and are comfortable presenting to senior leadership.
• Comfort with Ambiguity: You thrive in dynamic, fast-changing environments. When the path isn't perfectly clear, you take the initiative to define it, bringing structure to chaos.
• Operational Urgency: You possess a strong bias for action. You balance a strategic mindset with the tactical grit needed to get things done quickly and to a high standard.
• Education & Certifications: Bachelor's degree in Business, Economics, Management, or a related field. PMP, Agile, or Lean Six Sigma certifications are a plus, but practical, proven experience is paramount.

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.

Pay Range

$103,050 - $229,200 USD

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outp