Senior Program Manager, Operations & Compliance

Kmrg, Llc; Bethesda (MD); On-site; USD 95,000 - 130,000; Full time

Job summary

West 4thStrategy seeks a Senior Program Support Specialist in Bethesda, MD, to provide senior-level operational support for the Naval Dosimetry Center. You will serve as an NVLAP-accredited Signatory for applicable products and act as the primary operations contact for commands and external stakeholders.

You will help ensure dosimetry processing meets Navy requirements and accreditation standards, coordinate cross-functionally, and sustain department operations in the Department Head's absence.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Public Administration, or a related health sciences field - required
• At least five (5) years of professional management/analysis experience
• Strong proficiency with MS Office, Power BI or Tableau, and SharePoint
• Ability to produce clear written products and briefings for senior audiences
• Experience organizing and filing records with security handling procedures
• Experience performing data review, validation, and analysis for reporting
• Experience in performance analysis, management reporting, and inventory/supply management
• Strong written and oral communication skills across stakeholders
• Experience using Adobe Pro and SharePoint for program management

Responsibilities

• Provide senior-level operational support to ensure dosimetry operations meet Navy requirements and accreditation standards
• Obtain and maintain NVLAP accredited Signatory qualifications and execute signatory responsibilities
• Ensure Dosimetry Processing Facility compliance with applicable standards and determinations
• Ensure reports are accurate, traceable, and issued within required timelines
• Maintain training programs aligned with command policy to sustain mission capacity
• Serve as operations-facing point of contact for commands and external stakeholders
• Keep procedures current and aligned with process changes and improvements
• Address inquiries with accurate information and obtain required data for reports
• Coordinate with Science/Technical/Quality Managers to support outputs
• Provide deputy leadership to sustain operations in the Department Head's absence

Skills

Management experience

Power BI

Tableau

SharePoint

MS Office

Written communication

Record-keeping

Data analysis

Performance analysis

Adobe Pro

Signatory duties

Education

Bachelor's degree in Engineering, Business Administration, Public Administration, or related health sciences

Tools

Adobe Pro

Job description

Senior Program Support Specialist

ROLE

We need an experienced Senior Program Support Specialist at the Naval Dosimetry Center (NDC). The NDC serves as the Navy's centralized dosimetry processing facility, ensuring exposure reports and associated services meet Navy requirements and accreditation standards. In this role, you will provide senior-level operational support to the Department Head, serve as an accredited Signatory for applicable products, act as the primary operations-facing point of contact for customer commands and external stakeholders, and provide continuity of department operations in the Department Head's absence. This is a full‑time opportunity. We can offer a competitive salary and a comprehensive benefits package.

RESPONSIBILITIES

• Provide senior-level operational support to ensure dosimetry operations and associated services meet Navy requirements, accreditation standards, and other applicable governing requirements
• Obtain and maintain qualifications to serve as an NVLAP accredited Signatory and execute signatory responsibilities for applicable products
• Ensure the Dosimetry Processing Facility remains compliant with American National Standard HPS 13.30-2011, including completion of required exposure and dose‑equivalent determinations
• Ensure validated exposure reports are accurate, traceable, and issued to customer commands within required timelines
• Ensure the operational training program is executed and aligned with command policy to sustain mission capacity and readiness across operational functions
• Serve as the operations‑facing point of contact for customer commands and external stakeholders on matters related to report generation, operational interpretation of exposure results, and shipment status
• Ensure operational procedures remain current, controlled, and aligned with approved process changes and improvement actions
• Ensure external inquiries are addressed with accurate, timely, and consistent information and that required customer‑provided information is obtained to support completion of operational reports and analyses
• Coordinate as required with the Science and Research Advisor, Technical Manager, and Quality Manager to support operational outputs
• Provide deputy leadership support to sustain uninterrupted department operations in the Department Head's absence

REQUIRED EDUCATION / CERTIFICATIONS

• Bachelor's degree in Engineering, Business Administration, Public Administration, or a related health sciences field - required

REQUIRED EXPERIENCE / SKILLS

• At least five (5) years of professional experience in management, root cause analysis, performance management, metrics analysis, or a closely related discipline
• Strong proficiency with Microsoft Office Suite, Power BI or Tableau, and SharePoint
• Ability to produce clear written products and briefings for senior audiences
• Experience organizing and filing records in accordance with security awareness and handling procedures
• Experience performing data review, validation, and analysis to support reporting and decision‑making
• Experience in performance analysis, management reporting, and inventory/supply management functions
• Strong written and oral communication skills with demonstrated ability to coordinate across internal stakeholders and customer commands
• Experience using Adobe Pro and SharePoint to support program management efforts

PREFERRED EXPERIENCE / SKILLS

• Experience supporting NVLAP‑related quality activities, accreditation documentation, or similar technical quality frameworks
• Experience working in a military or regulated technical environment
• Experience producing technical documentation including point papers, policies, and official correspondence

LOCATION

• Bethesda, MD 20889

CLEARANCE

• U.S. Citizenship required
• Active secret clearance required

CLIENT

• Navy and Marine Corps Force Health Protection Command (NMCFHPC), Naval Dosimetry Center (NDC)

TRAVEL

• No travel required

WORK HOURS

• 40 hours per week
• 8 hours per working day

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — W2

West 4thStrategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.