SENIOR PROGRAM MANAGER OF ENHANCED FAMILY CARE

The Moore Center; Manchester (NH); Vor Ort; USD 28.000 - 40.000; Vollzeit

Zusammenfassung

The Moore Center in Manchester, NH is seeking a Senior Program Manager for Enhanced Family Care to supervise service delivery under the DD/ABD waiver, ensuring quality and regulatory compliance.

You will work with the Director to hire, train and supervise program managers and Home Care Providers, review budgets, and coordinate with the Nursing Department for quality assurance. Strong leadership and regulatory knowledge are essential.

Qualifikationen

• Bachelor’s degree in a related field preferred.
• Minimum of two (2) years program management experience.
• Minimum of one (1) year mentoring or direct oversight of staff.
• Proficiency in Microsoft Office Suite and database systems.

Aufgaben

• Lead hiring, training and supervision of program managers and Home Care Providers.
• Provide training to home care providers and program managers.
• Review budgets and proposals and provide feedback before submission.
• Coordinate cross-training to ensure coverage during absences.
• Provide crisis response and critical incident support as needed.
• Support managers with hiring, training and feedback on supervising staff with regulatory compliance.
• Report incidents of client abuse/neglect/exploitation to appropriate staff.

Kenntnisse

Program management

Staff oversight

Regulatory compliance

Customer service

Time management

Communication

Teamwork

Microsoft Office

Mediation

Ausbildung

Bachelor’s degree in a related field

Tools

Microsoft Office Suite

Database systems

Jobbeschreibung

Position Summary

The Senior Program Manager of Enhanced Family Care will supervise the delivery of quality, safe and individualized services for people who fall under the DD/ABD waiver in an Enhanced Family Care environment. Additionally they will ensure compliance with the He-M 1001, 507 and support compliance with the 1201 regulations.

PAY

$25/hr.

Senior Responsibilities

• Work closely with the Director of Enhanced Family Care to hire, train and supervise program managers and Home Care Providers as needed in the Enhanced Family Care program.
• Provide training to home care providers and program managers based on these certifications
• Review all budgets and proposals written by program managers and give feedback before being sent to Director for submission.
• Cross-train with the Director of Enhanced Family Care to ensure seamless coverage during director absences.
• Provide crisis response and critical incident support to the program as needed

Supervise Program Managers With The Following Essential Responsibilities

• Support program managers with hiring, training and providing feedback on supervising direct support professionals associated with programs in compliance with applicable regulations.
• Report all incidents of client abuse, neglect and/or exploitation to designated administrative staff and Adult Protective Services
• Support program managers to work with providers to identify and report behavioral and medical issues in a timely manner.
• Ensure program managers review documentation in a timely manner including compliance of related state regulations such as hem 507 and 1001, as well as internal policies of the Agency.
• Ensure program managers are preparing certified homes for state inspections and coordinating any plan of correction in a timely, compliant, cohesive manner.
• Ensure program managers are establishing client goals and objectives based on evaluations and in conjunction with the individual and the client team
• Attend client meetings when additional program manager support is needed, i.e. a crisis situation that requires a higher level of support, etc.
• Ensure dissemination of escalating client information to the Director of Enhanced Family Care.
• Assist in instituting services that are based on the individualized budget, residential proposal and the Annual Service Agreement of each individual under the Senior Manager’s program sector.
• Ensure program managers are working with providers and Nursing Department to address follow-up on medical and quality assurance issues
• Provide on-call coverage as assigned
• Provide crisis intervention and problem solving department wide
• Interview provider applicants and develop relationships with potential providers in order to create a robust list of potential placements for the men and women we support.
• Participate with the individual client teams as needed to interview and match potential providers
• Monitor Therap program for quality and generate Therap billing data in directors absence.
• Coordinate with program managers on all aspects of client moves, i.e. identify provider, set up placements, ensure program managers complete accompanying paperwork, coordinate client move, and monitor placement.
• Consult with program managers to provide emergency support for providers when necessary
• Ensure that providers under the senior manager’s program sector are in compliance with the terms of the annual contract
• Teamwork, attendance in the office as needed, and face-to-face interaction are essential job functions
• Complete other duties and responsibilities as assigned

Requirements

Qualifications

Education and Experience

• Bachelor’s degree in a related field highly preferred
• Willingness to pursue and maintain appropriate certifications
• A minimum of two (2) years Program Management experience required
• A minimum of one (1) year mentoring or providing direct oversight of staff
• Proficiency in Microsoft Office Suite and database systems
• Valid driver’s license and auto insurance coverage to meet the Agency’s minimum requirements; use of personal vehicle to transport individuals is required

Skills/Abilities

• Demonstrate a commitment to The Moore Center’s values
• Comply with all state, agency and department policies and procedures; possess understanding of state regulations
• Ability to work independently and as part of an inter-disciplinary team
• Demonstrate a strong emphasis on customer service skills to our clients, staff and state representatives
• Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through
• Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
• Demonstrate excellent verbal and written communication skills; provide well written reports and documentation
• Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software
• Demonstrate mediation skills and the ability to provide positive intervention in crisis situations
• Ability to represent the Residential Department, the Area Agency and the state in a positive manner