Senior Program Manager, NA Capacity Planning

Amazon Inc.; Factoria (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC in Bellevue, WA is seeking a Senior Program Manager for NA Capacity Planning to drive 200+ inputs across 30+ BRSs and coordinate 8+ cross-functional teams. You will lead Kingpin goal management, OP1/OP2 planning, and executive reviews with senior leaders.

The role emphasizes building a solid program framework, identifying critical paths, mitigating risks, and ensuring on-time delivery.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience working cross functionally with tech and non-tech teams.
• 2+ years of driving process improvements experience.
• Master's degree or MBA in business, operations, human resources, organizational development, instructional design or related field.

Responsibilities

• Create transparency and accountability in various phases of building launch and retrofit design as well as partner management
• Manage delivery schedules and emergent tasks while mitigating risks, managing tradeoffs, and eliminating blockers
• Participate/collaborate in strategic planning meetings, surfacing and mitigating risks, driving strategic planning documentation, and identifying opportunity to create efficiencies
• Set and embody the strong team culture and standards consistent with Amazon’s leadership principles

Skills

Program management

Data-driven

Cross-functional collaboration

Communication with leadership

Problem solving

Education

Master's degree / MBA

Job description

Senior Program Manager, NA Capacity Planning

Job ID: 10585589 | Amazon.com Services LLC

NA Capacity Planning is looking for a highly proficient and motivated Senior Program Manager to be part of the Business Requirements Specification (BRS) team driving 200+ inputs collection across 30+ BRSs while working across 8+ cross-functional teams, program manage the team's Kingpin goal management process, and the Capacity team's operational plans (OP1/OP2) document development process.

The Senior Program Manager will play a pivotal role in establishing list and driving strategic reviews such as OP1, OP2, Quarterly and Monthly Business Reviews with senior leaders. The Senior Program Manager will establish the right framework for program management, to identify the critical path, drive accountability and identify bottlenecks. In this role, they will also work with business stakeholders and internal team members to ensure timelines are met, risks to delivery identified, and resolved.

In this role, the Senior Program Manager will be detail-oriented, strive for excellence, and will leverage core program management and business analytics skills alongside experience in communication to drive high impact programs for the business.

A successful candidate for this possesses good business judgment, a high degree of customer-obsession, has a track record of delivering results, is strong on collaboration, and is data driven.

Key job responsibilities

• Create transparency and accountability in various phases of building launch and retrofit design as well as partner management
• Manage delivery schedules and emergent tasks while mitigating risks, managing tradeoffs, and eliminating blockers
• Participate/collaborate in strategic planning meetings, surfacing and mitigating risks, driving strategic planning documentation, and identifying opportunity to create efficiencies
• Set and embody the strong team culture and standards consistent with Amazon’s leadership principles

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.