Senior Program Manager, , Middle Mile Fleet Management

Amazon; Arlington (VA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC in Arlington, VA is seeking an experienced Program Manager for Global Fleet. You will define the vision, roadmaps, and drive end-to-end delivery for our Fleet Management capabilities supporting Middle Mile assets, working with external partners and multiple internal teams.

The role requires leadership, data-driven decision making, and the ability to influence across organizations. Up to 25% travel; competitive salary with strong benefits.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of program or project management experience.
• Experience owning program strategy and end-to-end delivery.
• Experience using data and metrics to drive improvements.
• Strong written and verbal communication to diverse audiences, including senior leadership.
• Experience collaborating and influencing multiple teams across organizations.
• Experience in transportation or supply chain within a high-volume logistics, manufacturing or engineering environment.

Responsibilities

• Define program vision and roadmaps including short-term, mid-term, and long-term timelines.
• Develop strategic documentation to gain stakeholder alignment and provide program status updates at key milestones.
• Identify key performance metrics and create reporting frameworks for program management and scaling.
• Lead cross-functional coordination with internal teams to resolve partner issues and deliver seamless program execution.
• Standardize and optimize program processes to drive consistency, efficiency, and scalability.
• Serve as primary relationship manager for external fleet management partners, ensuring high satisfaction and proactive communication.
• Drive continuous improvement by analyzing program performance and implementing enhancements.

Skills

Program management

Data-driven decision making

Stakeholder communication

Cross-functional collaboration

Transportation / supply chain

Education

Bachelor's degree

Tools

Excel (intermediate)

PMP certificate

Job description

Description

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!

Description

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you! Global Fleet org is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills, ability to identify trends with limited data and interaction/influence with teams across Amazon to drive the development of our maintenance business. This Program Manager will be responsible for defining the vision, roadmap and driving program execution of our Fleet Management business. This will be achieved through deep supply chain understanding, working backwards from external partner requirements, and internal alignment with cross-functional business stakeholders. The role involves day-to-day interaction with external fleet management partners who operate and maintain Amazon's transportation assets, understanding their operational needs and converting them into efficient business models. You'll serve as the primary relationship manager for these strategic partnerships while coordinating with multiple internal Amazon teams to meet both short-term and long-term business objectives. This position is a multi-faceted role requiring the ability to balance strategy and execution while maintaining strong external partner relationships.

Up to 25% travel required

Key job responsibilities

• Define program vision and roadmaps including short-term, mid-term, and long-term strategic timelines and phases.
• Develop strategic documentation to gain stakeholder alignment and provide program status updates at key milestones.
• Identify key performance metrics and create reporting frameworks that enable effective program management and scaling.
• Lead cross-functional coordination with internal teams to resolve partner issues and deliver seamless program execution.
• Standardize and optimize program processes to drive consistency, efficiency, and scalability.
• Serve as primary relationship manager for external fleet management partners, ensuring high satisfaction and proactive communication.
• Drive continuous improvement initiatives by analyzing program performance, gathering partner feedback, and implementing enhancements.

Basic Qualifications

• Bachelor's degree
• 5+ years of program or project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience collaborating and influencing multiple teams across multiple organizations
• Experience in transportation or supply chain within a high-volume logistics, manufacturing or engineering environment

Preferred Qualifications

• 2+ years of driving process improvements experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• PMP certificate
• Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
• Experience working in supply chain, transportation, project management or management consulting
• Experience using data and trends to articulate business needs or equivalent
• Experience managing competing priorities and using metrics to drive business decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10457573