Senior Program Manager I, Operations, Trust and Safety

Google LLC; Mountain View, San Francisco (CA, CA); On-site; USD 188,000 - 274,000; Full time

Job summary

Google LLC in Mountain View, CA, is seeking a Senior Program Manager I, Operations, Trust and Safety. You will lead multi-disciplinary programs spanning offices and time zones, coordinating requirements, schedules, risks, and partner communications.

Ideal candidates have a Bachelor's degree and 8 years in program management with experience in trust and safety, operations, and cross-functional stakeholder management. US location options include Mountain View and San Francisco.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program or project management.
• Experience in trust and safety.
• Experience in operations and internal stakeholder management.

Responsibilities

• Implement communications standards across a portfolio of programs including executive and key partner communications.
• Establish a reliable and visible cadence for program reviews, decision-making, prioritization, and Resource Stewardship (effective deployment of machine and people resources) whereby improvements such as efficiency and utilization gains are measurable and the impact can be felt organization wide.
• Lead a governance structure that drives effective executive decision-making.
• Define/manage a program portfolio solving problems that target high business impact for the organization.
• Build alliances with cross-organization and cross-functional stakeholders who have similarly aligned priorities.

Skills

Bachelor's degree

8 years experience

Trust and Safety

Operations

Stakeholder management

Education

Bachelor's degree

Job description

Senior Program Manager I, Operations, Trust and Safety

Share Senior Program Manager I, Operations, Trust and Safety

Google Mountain View, CA, USA ; San Francisco, CA, USA

X Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program or project management.
• Experience in trust and safety.
• Experience in operations and internal stakeholder management.

Preferred qualifications:

• 8 years of experience managing cross-functional or cross-team projects.
• Experience in compliance, information security, IT audit, or risk management.
• Familiarity with Google products, types of online abuse, and policy development/strategies.
• Excellent investigative, quantitative, and statistical problem-solving skills.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits

• Implement communications standards across a portfolio of programs including executive and key partner communications.
• Establish a reliable and visible cadence for program reviews, decision-making, prioritization, and Resource Stewardship (effective deployment of machine and people resources) whereby improvements such as efficiency and utilization gains are measurable and the impact can be felt organization wide.
• Lead a governance structure that drives effective executive decision-making.
• Define/manage a program portfolio solving problems that target high business impact for the organization.
• Build alliances with cross-organization and cross-functional stakeholders who have similarly aligned priorities.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.