Senior Program Manager (Government)

Cricket Wireless LLC.; Columbia (MD); On-site; USD 119,000 - 223,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Employee discounts on AT&T mobility, 1

Job summary

AT&T Global Public Sector in Columbia, Maryland seeks a Senior Program Manager to lead complex government contracts, coordinating cross-functional teams and multi-vendor efforts. The role requires 15–20 years of program management experience, and certifications in PMP/FAC-P/PM/DAWIA.

Candidates must meet clearance requirements and drive strategic roadmaps and measurable service improvements. The position offers full-time hours with on-site presence in Columbia, MD and a comprehensive benefits

Qualifications

• Fifteen (15) to twenty (20) years of experience as a program or project manager in managing programs and contracts of similar scope, type, and complexity.
• Direct experience in managing multi-task contracts and subcontracts and leading a multi-vendor environment.
• Familiarity with FAR/DFARS, DoD 5000 series, and ICD 801 policies.
• Experience in requirements analysis, resource allocation, project costing, deliverable tracking, scheduling and financial data monitoring.
• At least five (5) years of demonstrated experience in funds and resources management with complex reporting such as Earned Value.

Responsibilities

• Coordinating with Service Managers and client Service Owners to understand customer needs.
• Coordinating with Technology Operations Manager, CTO, and Service Managers to develop strategic technical roadmaps for the program areas.
• Identifying and implementing ways to improve performance and reliability of services through enhanced monitoring and reduced touchpoints.
• Developing technical insertion proposals highlighting new technologies for the client's environment.
• Coordinating with Service Managers to ensure services are secure, reliable, and resilient.
• Developing relationships with AT&T product teams and sharing information with Technical Operations Manager, CTO, and project Service Managers.
• Collaborating with internal/external vendors to gather information on technologies relevant to the mission.
• Coordinating with RIS I Continuous Service Improvement for root cause insights.
• Ensuring service solution documentation and training is available for Ops, field support, and neighborhood managers.
• Provide engineering oversight to Service Manager teams, ensuring designs include monitoring, deployment procedures, troubleshooting processes, and measurability.

Education

PMP / FAC-P/PM Senior Level / DAWIA Level 3 certification in Program Management

Tools

Earned Value Management

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant. AT&T has an opening for a Program Manager: To communicate issues and solutions; Provide guidance and direct Junior level program managers if any are assigned to the contract/program; Rapidly assemble and execute focused cross-disciplinary Government/Contractor teams to address urgent or unexpected cost, schedule, or technical program/contract issues.

Description of Job Duties/Responsibilities:

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

• Coordinating with Service Managers and client Service Owners to understand customer needs.
• Coordinating with the Technology Operations Manager, Chief Technology Officer, and Service Mangers in the development of strategic technical roadmaps for the program service areas.
• Identifying and implementing ways to improve performance and reliability of existing services through enhanced monitoring capabilities and reduced operational team touchpoints needed.
• Developing technical insertion proposals for our client, highlighting ways to bring new and emerging technologies to the client's environment.
• Coordinating with Service Managers to ensure that existing services and new solutions are secure, reliable, and resilient.
• Developing relationships with the AT&T product house and bringing relevant information to the Technical Operations Manager, CTO, and project Service Managers.
• Collaborate with internal and external technology vendors and organizations to collect relevant information on technologies relevant to our client's mission.
• Coordinating with RIS I Continuous Service Improvement team to gain insight from root cause analysis activities for potential technology/process improvements.
• Ensuring that service solution documentation and training is available for Ops, field support specialists, and neighborhood managers to improve operational effectiveness.
• Provide engineering oversight to the Service Manager engineering teams, driving focus in service solution designs to ensure they include operational monitoring capabilities, deployment procedures, operational troubleshooting processes, and the ability to measure effectiveness.

Required Clearance:

TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications:

• Fifteen (15) to twenty (20) years of experience as a program or project manager in managing programs and contracts of similar scope, type, and complexity is required.
• Direct experience in managing multi-task contracts and subcontracts of various types and complexity, as well as experience in leading a multi-vendor environment is required.
• Shall be knowledgeable of the guidelines provided by the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS), DoD 5000 series, and ICD 801 policies.
• Must have demonstrated experience in conducting requirements analysis, resource allocation, project costing, deliverable tracking, schedule and financial data monitoring, and reporting.
• Must have at least five (5) years of demonstrated experience in the management and control of funds and resources using complex reporting mechanisms such as Earned Value Management.
• A PMP, FAC-P/PM Senior Level, or Defense Acquisition Workforce Improvement Act (DAWIA) Level 3 certification in Program Management.
• Domain Table; Description; Information Technology desired.

Our Senior Program Manager (Government) earns $118,700 - $223,100 yearly.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours: 40 Time Type: Regular Location: Columbia, Maryland

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven't stopped innovating since. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.