Senior Program Manager, Global Ops Enterprise Services (GOES), Infrastructure Program Management Office (PMO) (Fulfillment & Operations)

Amazon Inc.; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Program Manager to lead capacity expansion projects across the Global Fulfillment network. You will coordinate POR-to-execution plans, align six+ partner organizations, and ensure on-time delivery with business outcomes.

You will oversee life-cycle phases from design to launch, partner with Capacity Planning and Engineering Design, and report progress to senior leadership while driving process improvements for scalable delivery.

Qualifications

• 6+ years of program or project management experience.
• 6+ years of leading large complex programs experience.
• 6+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience.
• 6+ years of communicating with and presenting to executive and senior audiences experience.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience working cross functionally with tech and non-tech teams.
• Experience in complex problem solving, and working in a tight schedule environment.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas).

Responsibilities

• Own end-to-end program management for a portfolio of fulfillment center projects from POR approval through design, construction, automation deployment, and launch.
• Drive cross-functional coordination and stakeholder alignment across 6+ partner organizations by facilitating weekly alignment meetings, managing planning-to-execution hand-offs, and reporting to senior leadership.
• Manage schedule integrity across the portfolio by reviewing proposals for milestone schedules and coordinating with vendors on details.
• Proactively identify, elevate, and mitigate risks that impact project schedules with recommended mitigations.
• Report on program status to Senior Leadership, planning, and execution teams with the network tracker and inputs on resource planning and data.
• Improve PMO processes by driving efficiencies and scalable delivery approaches.

Skills

Program management

Leadership

Executive communication

Cross‑functional collaboration

Data‑driven decision making

Risk management

Excel (intermediate)

Tools

Excel

Tableau

AI tools

Job description

Job ID: 10523852 | Amazon.com Services LLC

Amazon is seeking a Senior Program Manager to support project planning and execution for the continued capacity expansion of our Global Fulfillment network. As part of the Infrastructure Program Management Office (PMO), you will drive capacity projects to completion, keeping them on schedule and within scope. You will convert business unit Plans of Record (POR) into detailed execution plans, coordinate all functions involved in program delivery, and ensure projects are delivered on time with intended business outcomes.

You will work with each phase of the project life cycle including build requirements, fulfillment design, planning, execution, and launch/hand-off. You will partner with Capacity Planning to validate project requests, Engineering Design to coordinate proposals and milestone schedules, Procurement to help release purchase orders, and field teams to coordinate kick‑off meetings and support ongoing execution risk reporting and mitigation.

The fulfillment network portfolio is scaling significantly year-over-year as Amazon expands capacity across multiple program types. You will own a subset of that portfolio, managing complex greenfield, conversion, and expansion projects through the full lifecycle: conception, design, construction, automation deployment, and operational readiness. You will serve as the single point of accountability connecting planning, engineering, construction, and operations partners into coordinated delivery.

Key job responsibilities

• Own end-to-end program management for a portfolio of fulfillment center projects from Plan of Record (POR) approval through design, construction, automation deployment, and launch
• Drive cross-functional coordination and stakeholder alignment across 6+ partner organizations by facilitating weekly alignment meetings, managing planning-to-execution hand-offs, and reporting to senior leadership (Weekly Business Reviews, design reviews, Capital Appropriation Request approvals, and build plan presentations)
• Manage schedule integrity across the portfolio by reviewing Material Handling and Storage proposals for acceptable milestone schedules, tracking and following up on milestone-level delays, and coordinating with construction and automation vendors on First Access details
• Proactively identify, elevate, and mitigate risks that impact project schedules, managing critical path dependencies and escalating to senior leadership with recommended mitigation paths
• Report on program status to Senior Leadership, planning, and execution teams by maintaining the network Engineering Project Tracker and providing inputs on resource tracking, whitepaper development, and program data
• Improve program management processes, tools, and mechanisms by driving efficiencies, creating predictable delivery paths, and developing scalable approaches that enable consistent, repeatable delivery
• Mentor and develop program managers on the team; contribute to hiring, interviews, and promotion assessments

A day in the life

You start your morning reviewing milestone trackers and overnight escalations for your portfolio of sites in various stages of delivery. You join a design kickoff call for a new facility, aligning design and automation teams on scope and schedule. After lunch, you lead a cross‑functional risk review where you elevate a permitting delay on a site approaching construction start and drive real‑time replanning with the field team. Later, you prepare a portfolio status update for your manager, highlighting sites at risk and the mitigation paths you’ve initiated. You close the day by connecting with a peer to share a process improvement you’ve developed for accelerating vendor coordination.

About the team

The Infrastructure PMO team is a central entity in the Global Ops Enterprise Services (GOES) organization helping customers with their infrastructure development plans for Inbound, Fulfillment, Middle Mile, and Last Mile by coordinating with the teams in Global Engineering Services and external support teams to develop schedules and plans. We sit within the GOES organization and serve as the connective tissue between planning functions (Capacity, Capital, Real Estate) and execution functions (Design, Construction, MHE, Startup, Operations). We work backwards from our global customers to develop scalable programs, processes, and mechanisms that allow us to deliver the requested capacity and processing capabilities. Our team drives proactive risk identification, cross‑functional alignment, and launch readiness.

Basic Qualifications

• 6+ years of program or project management experience
• 6+ years of leading large complex programs experience
• 6+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
• 6+ years of communicating with and presenting to executive and senior audiences experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Experience in complex problem solving, and working in a tight schedule environment
• Experience using data and metrics to determine and drive improvements
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 3+ years of driving process improvements experience
• 3+ years of Tableau or equivalent tools experience
• Knowledge of general AI tools
• PMP certificate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, IL, Chicago - 115,600.00 - 160,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.