Senior Program Manager – Epic Payer Platform

Hollstadt Consulting; Minnetonka (MN); Hybrid; USD 80,000 - 114,000; Full time

Benefits offered by this job

Medical, dental, vision, life

Short-term disability

Long-term disability

Paid sick leave

401(k) with company match

Longevity bonus $5,000

Referral bonus $1,000

Consultant coaching program

Job summary

Hollstadt Consulting is seeking a Senior Program Manager with deep Epic Payer Platform expertise to lead and expand Epic capabilities across healthcare provider organizations. The role emphasizes strategic leadership, interoperability, and governance, with a focus on driving value and adoption of Epic solutions.

The position is hybrid in Minnetonka, MN, initially contract-based (6 months) with a strong likelihood of conversion to full-time.

Qualifications

• Bachelor's degree in Information Technology, Healthcare Administration, Business, or related field, or equivalent professional experience.
• 8+ years of professional experience, including leading complex healthcare technology programs or initiatives.
• Strong knowledge of Epic, including platform functionality, capabilities, implementations, and integrations.
• Experience supporting healthcare interoperability, Health Information Exchange (HIE), provider connectivity, or clinical data exchange initiatives.
• Demonstrated experience leading complex, cross-functional programs with business stakeholders, IT teams, external vendors, and healthcare organizations.
• Ability to evaluate technical capabilities, identify gaps, prioritize improvements, and independently drive program strategy and execution.
• Strong technical aptitude with the ability to collaborate with Epic analysts, developers, integration specialists, and infrastructure teams.
• Experience managing program risks, dependencies, governance, reporting, and multiple concurrent workstreams.
• Excellent communication, problem-solving, stakeholder management, and leadership skills, with the ability to translate between technical and nontechnical audiences.

Responsibilities

• Epic Payer Platform Leadership & Strategy: Lead end-to-end implementation, expansion, and optimization across provider organizations.
• Evaluate existing Epic functionality, identify opportunities for improvement, and recommend strategic priorities for new capabilities and integrations.
• Develop and manage program roadmaps, implementation priorities, milestones, dependencies, and deliverables.
• Proactively identify risks, technical challenges, and opportunities, driving solutions and decisions with minimal oversight.
• Provide strategic guidance to business leadership regarding Epic capabilities, implementation opportunities, and resource needs.
• Establish program governance, performance metrics, and reporting to measure program success and value delivered to provider partners.

Skills

Epic platform expertise

Healthcare interoperability

Program leadership

Communication skills

Stakeholder management

Vendor management

Education

Bachelor's degree or equivalent in IT/Healthcare/Business

Tools

Epic

Job description

Senior Program Manager - Epic Payer Platform

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.
Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.

Job Description

Role: Senior Program Manager - Epic Payer Platform

Location: Hybrid in Minnetonka, MN (3 days onsite - Tues-Thurs)

Duration: 6 months to start

Rate: up to $70.20/hour W2, dependent on skills and qualifications

Position Overview

We are seeking an experienced Senior Program Manager with deep Epic expertise and a strong understanding of healthcare interoperability, payer-provider connectivity, and clinical data exchange to lead and advance a large healthcare organization's Epic Payer Platform (EPP) program.

This is a highly visible, strategic and technical leadership role responsible for expanding Epic Payer Platform capabilities across healthcare provider organizations, optimizing existing functionality, and driving new implementations and integrations.

The ideal candidate brings more than traditional program management experience. We need someone who understands Epic functionality, can evaluate technical capabilities and connectivity challenges, and can proactively recommend solutions and strategic priorities. This individual will serve as a key liaison between Epic, healthcare provider organizations, business leadership, and internal IT teams.

The organization currently has multiple provider groups connected to its Epic Payer Platform and is focused on expanding functionality, improving adoption, and maximizing the value of its provider connectivity initiatives.

Required Qualifications

• Bachelor's degree in Information Technology, Healthcare Administration, Business, or a related field, or equivalent professional experience.
• 8+ years of professional experience, including significant experience leading complex healthcare technology programs or initiatives.
• Strong, demonstrated working knowledge of Epic, including platform functionality, capabilities, implementations, and integrations.
• Experience supporting healthcare interoperability, Health Information Exchange (HIE), provider connectivity, or clinical data exchange initiatives.
• Demonstrated experience leading complex, cross-functional programs involving business stakeholders, IT teams, external vendors, and healthcare organizations.
• Ability to evaluate technical capabilities, identify gaps, prioritize improvements, and independently drive program strategy and execution.
• Strong technical aptitude with the ability to collaborate effectively with Epic analysts, developers, integration specialists, and infrastructure teams.
• Experience managing program risks, dependencies, governance, reporting, and multiple concurrent workstreams.
• Excellent communication, problem-solving, stakeholder management, and leadership skills, with the ability to translate between technical and nontechnical audiences.

Preferred Qualifications

• Direct experience implementing, supporting, or expanding Epic Payer Platform (EPP) capabilities.
• Epic experience within a health insurance payer organization or involving payer-provider integrations.
• Hands-on experience with Epic build, configuration, or technical implementation.
• Experience supporting Epic interoperability initiatives such as Care Gap Exchange.
• Understanding of healthcare quality reporting, risk adjustment, care management, or related payer/provider business processes.
• Experience working directly with healthcare provider organizations to assess Epic capabilities, coordinate connectivity, and optimize functionality.
• Previous Epic certification or accreditation (active certification is not required).
• Experience leading Epic vendor engagements and coordinating technical resources across multiple organizations.

Key Responsibilities

Epic Payer Platform Leadership & Strategy

• Lead the end-to-end implementation, expansion, and optimization of Epic Payer Platform capabilities across healthcare provider organizations.
• Evaluate existing Epic functionality, identify opportunities for improvement, and recommend strategic priorities for new capabilities and integrations.
• Develop and manage program roadmaps, implementation priorities, milestones, dependencies, and deliverables.
• Proactively identify risks, technical challenges, and opportunities, driving solutions and decisions with minimal oversight.
• Provide strategic guidance to business leadership regarding Epic capabilities, implementation opportunities, and resource needs.
• Establish program governance, performance metrics, and reporting to measure program success and value delivered to provider partners.

Epic Functionality & Provider Connectivity

• Partner with healthcare provider organizations to assess their Epic environments, versions, available functionality, and integration capabilities.
• Lead efforts to activate, expand, and optimize Epic functionality across existing and new provider connections.
• Support healthcare interoperability initiatives, including Health Information Exchange (HIE), clinical data exchange, and payer-provider integrations.
• Identify gaps in existing capabilities and coordinate implementation of new functionality, including initiatives such as Care Gap Exchange.
• Collaborate with provider organizations to support Epic functionality adoption, education, training, and effective utilization.
• Support Epic platform configuration and troubleshooting in partnership with technical analysts and vendor resources.

Technical & Cross-Functional Collaboration

• Serve as a primary liaison between Epic, healthcare providers, business stakeholders, and internal technology teams.
• Coordinate Epic vendor resources and collaborate with internal technical teams to support successful program delivery.
• Work directly within the Epic environment to understand platform capabilities, investigate issues, and support implementation activities.
• Partner with IT infrastructure, integration, and technical teams to troubleshoot connectivity challenges and implement solutions.
• Translate complex technical requirements and issues into actionable recommendations for business stakeholders.
• Coordinate technical resources and priorities across multiple concurrent Epic initiatives.

Ideal Candidate

The strongest candidate will combine senior-level program leadership with substantial Epic technical and functional expertise. They will have a proven ability to independently lead complex healthcare technology initiatives, understand Epic capabilities and interoperability challenges, and recommend strategic improvements rather than simply execute predefined project plans.

This position is particularly well-suited for someone who has led Epic-related provider connectivity, interoperability, or payer integration programs and is comfortable operating at the intersection of healthcare business strategy and technology.

Work Arrangement & Employment Details

This position follows a hybrid schedule, with onsite work expected Tuesday through Thursday in Minnetonka, MN.

The position is initially structured as a contract engagement with a strong likelihood of converting to a full-time position after approximately 1,040 hours (but this is not a guarantee). Candidates should be interested in a long-term opportunity.

Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. With three different medical plans to choose from, you can enroll in the coverage you need from individual to family, or anywhere in between!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers on-demand training through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. Many of our courses apply towards continuing education credits and we have an entire training hub dedicated to upskilling in Artificial Intelligence (AI).

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we’ll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we’ll pay you $1,000!

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.