Senior Program Manager - Director, Services

Majesco

Northern (KY)

Hybrid

USD 150,000 - 180,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental & vision insurance

Employer-funded HSA

FSA, disability insurance

Life/AD&D insurance

401(k)

Flexible time off

Paid holidays

Paid parental leave

Career anniversary leave

Job summary

Majesco, a leader in AI-native, cloud-based insurance and pension platforms, is seeking a Senior Program Manager / Director, Services to lead enterprise SaaS delivery programs for insurers and retirement providers.

You will own end-to-end delivery of multi-million-dollar initiatives, align technology delivery with business strategy, and coach a team across global locations, while operating in a remote-first culture.

Qualifications

10+ years of senior leadership delivering enterprise software or SaaS solutions for insurance or financial services.
Proven success leading large-scale transformation programs ($5M–$20M+) across multi-disciplinary, multi-vendor teams.
Deep understanding of Life, Health, and Annuity insurance operations, including policy administration, billing, claims, enrollment, or group benefits platforms.
Strong command of delivery governance, risk management, and financial control.
Hands-on experience with Agile delivery models, NetSuite, Jira, and modern delivery toolchains.
Bachelor’s degree required; PMP, LOMA, FLMI, or Scrum Master certification preferred.

Responsibilities

Own end-to-end execution of a portfolio of complex, concurrent SaaS delivery programs, ensuring commitments on timeline, quality, scope, and margin are met.
Lead from the front — staying deeply engaged in plans, estimates, risks, dependencies, and delivery details, intervening early when outcomes drift.
Drive delivery through measurable business outcomes, holding teams accountable for results rather than process adherence alone.
Take decisive ownership during high-pressure delivery moments, providing clarity, direction, and resolution rather than escalation loops.
Anticipate delivery, financial, and stakeholder risks through experience, data, and pattern recognition — acting before issues impact clients or results.
Own production readiness, go-live quality, and post‑go‑live stability, ensuring strong operational outcomes and sustained client confidence.
Accelerate delivery performance through effective use of tooling, automation, and emerging AI capabilities across planning, execution, and reporting.
Partner directly with client executives and steering committees to align technology delivery with business strategy and value realization.
Oversee financial governance, forecasting, and profitability across programs, using systems such as NetSuite to ensure transparency and control.
Build strong, accountable delivery Leaders by coaching project managers and program leads to operate with ownership, discipline, and clarity.

Skills

Senior leadership

Transformation programs

Delivery governance

Agile delivery

Financial management

Stakeholder management

Education

Bachelor’s degree

PMP/Scrum Master/LOMA/FLMI certification

Tools

NetSuite

Jira

Job description

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants.

In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400 plus implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.

Senior Program Manager / Director, Services — Driving Transformation in Insurance Technology

Location: Remote United States

Role Overview

At Majesco, transformation isn’t theory — it’s execution.

We partner with the world’s leading insurers to modernize legacy systems, digitize operations, and bring new products to market faster. As Director, Services, you will lead the execution of complex, multi-million-dollar SaaS programs that redefine how insurance technology is delivered and sustained.

This is a hands-on, execution-first leadership role for a senior delivery leader who thrives in complexity. You will stay close to plans, teams, risks, and outcomes — stepping in early, making decisions, and ensuring delivery excellence from kickoff through production stability.

You are accountable not just for delivery, but for results: timelines, margins, quality, production stability, and client confidence.

Preference: Strong expertise in Life, Health, and Annuity insurance is ideal, particularly across individual or group Life, Health, Annuity, or Group Benefits platforms, though senior leaders with large-scale insurance technology delivery experience are encouraged to apply.

Key Responsibilities

This role exists to drive outcomes, not activity. The responsibilities below reflect where you will personally lead, intervene, and own results.

Own end-to-end execution of a portfolio of complex, concurrent SaaS delivery programs, ensuring commitments on timeline, quality, scope, and margin are met.
Lead from the front — staying deeply engaged in plans, estimates, risks, dependencies, and delivery details, intervening early when outcomes drift.
Drive delivery through measurable business outcomes, holding teams accountable for results rather than process adherence alone.
Take decisive ownership during high-pressure delivery moments, providing clarity, direction, and resolution rather than escalation loops.
Anticipate delivery, financial, and stakeholder risks through experience, data, and pattern recognition — acting before issues impact clients or results.
Own production readiness, go-live quality, and post‑go‑live stability, ensuring strong operational outcomes and sustained client confidence.
Accelerate delivery performance through effective use of tooling, automation, and emerging AI capabilities across planning, execution, and reporting.
Partner directly with client executives and steering committees to align technology delivery with business strategy and value realization.
Oversee financial governance, forecasting, and profitability across programs, using systems such as NetSuite to ensure transparency and control.
Build strong, accountable delivery leaders by coaching project managers and program leads to operate with ownership, discipline, and clarity.

What Success Looks Like

In the first 6 –12 months, success in this role means:

Programs consistently deliver on committed timelines, margins, and quality benchmarks.
Escalations decrease due to early risk identification and decisive intervention.
Production stability and post‑go‑live confidence improve across client programs.
Project leaders operate with clear ownership, strong judgment, and accountability.

What You Bring

10 plus years of senior leadership experience delivering enterprise software or SaaS solutions for insurance or financial services organizations.

Proven success leading large-scale transformation programs ($5M–$20M plus) across multi-disciplinary, multi-vendor teams.

Deep understanding of Life, Health, and Annuity insurance operations, including policy administration, billing, claims, enrollment, or group benefits platforms.

Strong command of delivery governance, risk management, and financial control.

Hands‑on experience with Agile delivery models, NetSuite, Jira, and modern delivery toolchains.

Executive presence with the ability to operate comfortably in both boardroom discussions and delivery execution forums.

Bachelor’s degree required; PMP, LOMA, FLMI, or Scrum Master certification preferred.

Why Majesco

Majesco powers the future of insurance.

We bring together domain expertise, modern SaaS platforms, and delivery excellence to help insurers compete and grow in a digital‑first world.

In this role, you will:

Lead transformation programs that directly shape how leading insurers operate.
Work with global teams delivering next‑generation SaaS and cloud platforms.
Operate with autonomy in a remote‑first culture built on accountability and trust.
Influence how insurance technology delivery is executed, scaled, and sustained.

This is not a “keep the trains running” role.

It is a hands‑on transformation leadership seat for someone ready to execute, influence, and deliver at scale.

Majesco — Where Insurance Technology Leaders Build What’s Next.

As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve. The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements. This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.

What Majesco Offers:

Majesco is committed to equal pay and transparency. The annual base salary range for this position is $150,000 to $180,000.

Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the United States. It is uncommon for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One.