Senior Program Manager, Customer Delivery

Microchip Technology Inc.; Pennsylvania; Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

3 weeks Vacation

10 Paid Holidays

Quarterly Bonuses

Restricted Stock Units & EmployeeStock

Medical, Dental, Vision, and Legal

401k & Company Match

Tuition Reimbursement

Onsite Fitness Room

Job summary

Microchip Technology Inc. Mount Holly Springs site seeks a Program Manager to coordinate customer programs from inception to shipment, interfacing with Engineering, Sales, Supply Chain, Quality Assurance, Production, and PLM to ensure on-time delivery.

The role requires 3–5 years of program management experience, a Bachelor's degree in a related field, and strong communication and organizational skills; responsibilities include leading reviews, maintaining MS Project schedules, and proactively

Qualifications

• 3–5 years of experience in program management, project management, customer program management, operations, engineering, supply chain, or a related manufacturing environment preferred.
• Bachelor’s degree in Business, Engineering, Supply Chain, Operations, Project Management, or a related field preferred.
• Equivalent relevant experience may also be considered.
• Previous experience working with a prime contractor, aerospace, defense, or other highly regulated customer environment is a plus.
• Ability to interpret customer purchase orders, specifications, drawings, and other contractual requirements and translate them into actionable internal requirements.
• Strong verbal and written communication skills, with the ability to communicate effectively with both customers and internal stakeholders.
• Strong organizational and time-management skills with the ability to manage multiple programs, priorities, and deadlines simultaneously.
• Demonstrated ability to coordinate effectively across multiple functions and influence outcomes without direct authority.
• Strong customer-service mindset and the ability to build and maintain effective customer relationships.
• Proficiency with Microsoft Office applications, including Microsoft Project, Excel, PowerPoint, and Word.

Responsibilities

• Manage and monitor customer programs from order inception through final shipment and closeout, ensuring contractual, quality, schedule, and documentation requirements are met.
• Conduct formal contract reviews to ensure customer purchase orders, drawings, specifications, and other contractual requirements are understood and communicated throughout Microchip.
• Identify and coordinate applicable DoD ratings, flow-down requirements, and other customer-specific requirements for inclusion in Microchip Supply Chain purchase orders.
• Monitor the progression of key program activities, including: Sales order release, BOM generation and release, Drawing releases and engineering change orders, Material procurement and supplier delivery commitments, Non-conforming material issues and corrective actions, Production, inspection, testing, and final shipment.
• Review drawing and configuration status and coordinate required customer documentation, reviews, and approvals.
• Develop and maintain Microsoft Project milestone schedules covering major program activities from kitting through final shipment.
• Provide regular program status updates to customers and internal stakeholders, typically on a biweekly basis or as significant program events warrant.
• Coordinate customer and internal program meetings, including MRRS, PDRs, and CDRs, as required by contract.
• Maintain meeting minutes, track action items, and follow up with responsible parties to ensure timely closure.
• Proactively communicate activities, issues, risks, and concerns that may impact customer requirements, quality, schedule, or delivery.
• Coordinate customer on-site visits and serve as a key point of contact throughout the visit.
• Monitor subcontractor performance and coordinate activities necessary to support timely material delivery and program execution.
• Participate in MHS Production status meetings and communicate relevant program priorities, risks, and customer commitments.
• Identify customer deliverable and data requirements and coordinate timely submission of required documentation.
• Support MHS Quality Assurance in coordinating and hosting customer source inspections.
• Lead cross-functional coordination and issue resolution for matters affecting schedule, quality, performance, or revenue.
• Coordinate third-party testing, processing, or other external services as required to support customer programs.
• Build and maintain strong, professional relationships with customers through consistent communication, responsiveness, and follow-through.

Skills

Program management

Cross-functional coordination

Communication

Time management

Attention to detail

Relationship building

Education

Bachelor's degree in Business, Engineering, Supply Chain, Operations, Project Management, or related field

Tools

Microsoft Project

Excel

PowerPoint

Word

Job description

Microchip Technology Inc. Mount Holly Springs site seeks a Program Manager to coordinate customer programs from inception to shipment, interfacing with Engineering, Sales, Supply Chain, Quality Assurance, Production, and PLM to ensure on-time delivery.

The role requires 3–5 years of program management experience, a Bachelor's degree in a related field, and strong communication and organizational skills; responsibilities include leading reviews, maintaining MS Project schedules, and proactively