Senior Program Manager: Cross-Functional Delivery Leader

Pentangle Tech Services | P5 Group; Michigan Center (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Pentangle Tech Services | P5 Group is seeking an experienced Program Manager to lead cross-functional programs that align with strategic objectives. You will oversee multiple related projects, ensure coordination, minimize risk, and drive results across stakeholders, timelines, and budgets.

In this role you will define goals, scope, deliverables, and success metrics; lead planning and execution; coordinate teams; monitor performance; mentor project managers; and establish governance to ensure

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• 7+ years of proven experience as a Project Manager, Business Analyst and Product Owner in automotive or manufacturing sectors.
• Experience with Contact Centers and NICE / CXone solutions.
• PM tools proficiency; JIRA is a plus.

Responsibilities

• Define program goals, scope, deliverables, and success metrics aligned with strategy.
• Lead planning and execution of multiple projects under the program umbrella.
• Coordinate cross-functional teams to ensure timely delivery of outcomes.
• Monitor program performance, timelines, and budget adherence.
• Identify, track, and mitigate program-level risks and issues.
• Provide regular updates to leadership through status reports and reviews.
• Establish governance processes and reporting mechanisms.
• Ensure alignment between business goals and project delivery.
• Foster collaboration between product, engineering, operations, and other departments.
• Mentor and guide project managers within the program.

Skills

Program management

Leadership

Stakeholder management

Risk management

Cross-functional collaboration

Education

Bachelor’s degree in computer science, Information technology, or related field

Tools

JIRA

Job description

Pentangle Tech Services | P5 Group is seeking an experienced Program Manager to lead cross-functional programs that align with strategic objectives. You will oversee multiple related projects, ensure coordination, minimize risk, and drive results across stakeholders, timelines, and budgets.

In this role you will define goals, scope, deliverables, and success metrics; lead planning and execution; coordinate teams; monitor performance; mentor project managers; and establish governance to ensure