Senior Program Manager, Business Change

LGBT Jobs; Worcester (MA); Hybrid; USD 114,000 - 134,000; Full time

Job summary

National Grid is hiring a Senior Analyst, Business Change in Massachusetts to lead change activities for New England Electric. This hybrid role requires facilitating complex programs, coordinating stakeholder communications, and delivering readiness metrics across teams.

You will report to Engineering and Network Strategy and collaborate across the portfolio to shape adoption of new processes and technologies, driving measurable improvements.

Qualifications

• 2-5 years leading significant business projects, with a focus on evolving work methods and technology adoption.
• 2+ years leading or facilitating the development and execution of deliverables used to drive awareness, preparation and adoption of new processes, data, technology, etc.
• Strong leadership and stakeholder management skills.
• Ability to analyze data, present insights via graphs and charts, and present a succinct, consumable story.
• Excellent written, oral, and presentation skills.
• Experience in using MS Office suite applications to successfully communicate, engage and present in-person as well as in a hybrid working environment.

Responsibilities

• Create and deliver change plans and ensure alignment to overall project goals, strategic objectives and audience best practice.
• Develop and maintain engineering personas and segmentation strategy.
• Lead stakeholder communications, training, engagement, and post go-live support plans.
• Align, coordinate and maintain roadmap of changes.
• Assess and break down organization, process and technology impacts.
• Collaborate to measure program effectiveness to ensure end user readiness and adoption targets and develop action plans to address low readiness and adoption indicators.
• Collaborate with other change teams to share best practices and lessons learned; when needed partner with those teams to mitigate risks to end user readiness and adoption due to overlapping changes.
• Manage and report on digital readiness and other user adoption metrics.
• Work with portfolio team to define roll out strategy and roadmap for new innovations.

Skills

Facilitation

Project management

Data analysis

Communication

Presentation skills

Tools

MS Office

Job description

Location: Waltham, Worcester, or Northborough, MA

Salary: $114,000 - $134,000 a year

Required 2-5 years leading business projects

Must have strong facilitation, project management skills

About us

National Grid is hiring a Senior Analyst, Business Change for New England Electric based in Waltham, MA, Worcester, MA, or Northborough, MA. This will be a Hybrid role.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

In this role, you'll help employees understand, embrace, and adopt change by developing effective engagement, communication, and readiness strategies that support key business initiatives.

Job Purpose

National Grid is leading the clean energy transition towards a clean, fair and affordable energy future by 2050. To achieve this vision, we need to build a smarter, stronger, cleaner energy system. This means reimagining how we operate throughout the business and implementing new processes and technologies. The adoption of these changes is critical to our success. That's where you come in.

Our success depends on effectively engaging and preparing our people for change. We do this by:

• Aligning and coaching leadership on the case for change and their role in driving it.
• Equipping frontline managers with the skills and resources to advocate for change and coach their teams.
• Creating targeted communications, training, and resources to support user readiness and adoption.
• Measuring and monitoring business readiness throughout the change journey and addressing risk proactively.

As Senior Analyst for Business Change, you will report to Engineering and Network Strategy within the New England electric business.

You will lead or support development and delivery of discrete activities, collateral, metrics and reports for various initiatives within Engineering and Network Strategy. Strong facilitation, project management, communication, problem solving, and analytical skills are required to be effective in this role.

Key Accountabilities

• Create and deliver change plans and ensure alignment to overall project goals, strategic objectives and audience best practice.
• Develop and maintain engineering personas and segmentation strategy. Be familiar with engineering processes, ways of working and communication styles.
• Lead stakeholder communications, training, engagement, and post go-live support plans.
• Align, coordinate and maintain roadmap of changes.
• Assess and break down organization, process and technology impacts.
• Collaborate to measure program effectiveness to ensure end user readiness and adoption targets and develop action plans to address low readiness and adoption indicators.
• Collaborate with other change teams to share best practices and lessons learned; when needed partner with those teams to mitigate risks to end user readiness and adoption due to overlapping changes.
• Manage and report on digital readiness and other user adoption metrics.
• Work with portfolio team to define roll out strategy and roadmap for new innovations.

Qualifications

Required:

• 2-5 years leading significant business projects, with a focus on evolving work methods and technology adoption.
• 2+ years leading or facilitating the development and execution of deliverables used to drive awareness, preparation and adoption of new processes, data, technology, etc.
• Strong leadership and stakeholder management skills.
• Ability to analyze data, present insights via graphs and charts, and present a succinct, consumable story.
• Excellent written, oral, and presentation skills.
• Experience in using MS Office suite applications to successfully communicate, engage and present in-person as well as in a hybrid working environment.

Preferred:

• Experience with energy utilities and engineering.

More Information

Why National Grid?

• Help shape the future of New England's energy system.
• Support meaningful transformation initiatives that improve reliability, affordability, and sustainability.
• Collaborate with experienced professionals across engineering, strategy, operations, and transformation teams.
• Gain exposure to major modernization and innovation programs.
• Join an organization committed to continuous improvement, learning, and professional growth.

$114,000 - $134,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.