Senior Program Manager, Application Security

Harness; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Harness seeks a Senior Program Manager, Application Security, to guide post-sale journeys for enterprise customers. You will connect customer, Sales, Product, and Engineering teams to structure complex security rollouts and ensure successful adoption and value realization.

You will own the end-to-end journey, including onboarding, milestones, risk management, and renewal readiness, while building trusted relationships with executives and technical leaders across the account.

Qualifications

• 7+ years in Customer Success, Technical Account Management, or Program Management in SaaS
• Experience leading multi-workstream security or software implementations end-to-end
• Experience driving adoption and customer outcomes in fast-moving technical environments

Responsibilities

• Deliver measurable value for enterprise customers from Harness security portfolio.
• Own end-to-end onboarding, adoption, value realization, and renewal readiness.
• Build and run customer success plans linking product capabilities to business and security goals.
• Lead multi-workstream security programs with roadmaps, milestones, scope, and risk.
• Maintain active engagement rhythms with weekly status and proactive risk management.
• Foster executive relationships with CISOs and security leaders and plan quarterly business reviews.

Skills

Security program mgmt

Customer success

Stakeholder mgmt

Executive comms

Cross-functional leadership

Security fundamentals

Education

Bachelor’s degree in CS/Eng or related

Tools

Salesforce

Gainsight

Jira

Job description

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

About The Role

As a Senior Program Manager, Application Security, you will lead the post-sale journey for a portfolio of large enterprise customers, turning their investment in Harness shift-left and runtime security products into measurable business outcomes. You will guide implementations, build adoption, and earn the trust of security and executive leaders along the way.

You are the primary point of contact for your customers and the link between customer, Sales, Product, and Engineering teams. If you enjoy bringing structure to complex security rollouts and helping people succeed with technology, this role is for you.

What You'll Do

Deliver customer outcomes

• Drive measurable value for enterprise customers from the Harness runtime and shift-left security portfolio.
• Own the end-to-end journey: onboarding and implementation, adoption, value realization, and renewal readiness.
• Build and run customer success plans that connect product capabilities to each customer's business and security goals, and track progress against them.

Lead complex security programs

• Manage multi-workstream implementations, including roadmap, milestones, scope, resourcing, and risk, across Harness and customer teams.
• Lead the engagement rhythm: weekly status, clear communication, and proactive risk management. You own the next steps and keep them moving.
• Keep project and delivery records clean and current across your portfolio.

Grow adoption and customer health

• Watch for early signs of risk, such as slow adoption, stalled integrations, or sponsor changes, and act on them quickly.
• Spot opportunities for deeper adoption and bring them to the account team.

Build executive and cross-team relationships

• Build and sustain trusted relationships with customer executives, including CISOs and security and engineering leaders.
• Plan and lead quarterly executive business reviews that show ROI, risk reduction, and the road ahead.
• Partner with Sales, Product, Engineering, and Support. Carry customer feedback to Product, and bring the right people together when an issue needs attention.

Stay close to the technology

• Learn the products hands‑on and run product demos and workshops, in plain language that works for both executives and practitioners.

What You Bring

• 7+ years in Customer Success, Technical Account Management, Program Management, or Professional Services in a SaaS environment, including experience with security products or programs.
• A track record of leading large, multi-workstream security or software implementations from start to finish, with results you can point to.
• Experience driving adoption and customer outcomes in complex, fast-moving technical environments.
• Working knowledge of modern security practices, such as secure software development, CI/CD, runtime security and vulnerability management.
• Comfort building relationships with both executives and hands‑on technical teams, along with strong analytical and communication skills.
• Familiarity with CRM, customer success, and project tools such as Salesforce, Gainsight, and Jira.
• A degree in Computer Science, Engineering, or a related field, or equivalent experience.

Nice to have

You don't need all of the requirements above and are excited about the work, we'd like to hear from you.

• A program management or security certification, such as PMP, CISSP, or CSSLP.
• Familiarity with “Forward-Deployed-Engineer” (FDE) and “Echo” delivery motion.
• Hands‑on exposure to application or API security, DevSecOps, or cloud-native tooling.
• Experience with customers in regulated industries, such as financial services or healthcare.
• Experience running product demos or technical workshops.

What Success Looks Like

• Customers reach their agreed time-to-value milestones on schedule.
• Product adoption and customer health scores improve across your portfolio.
• Executive sponsors can clearly describe the security outcomes they have gained.
• Accounts renew and grow with no surprises.
• Projects, plans, and status updates are accurate and current.

Harness In The News

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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