Senior Customer Architect

Armory; United States; Remote; USD 180,000 - 200,000; Full time

Job summary

Harness is seeking a Senior Customer Architect (Forward Deployed Engineer) to join our Customer Success team. You will serve as the primary technical owner for customer implementations, delivering hands-on guidance across onboarding, adoption, and value realization.

You will develop strategic account plans, understand Harness AppSec modules, and advise across AI security, cloud, and DevOps domains. You will analyze usage data, provide actionable recommendations, and collaborate with

Qualifications

• 7+ years in software engineering, solutions architecture, security engineering, or related roles.
• 5+ years with Cloud, Containers, CI/CD, DevOps, or AppSec tools and practices.
• Bachelor's degree in a related field preferred.

Responsibilities

• Own customer implementations and adoption programs across the Harness AppSec portfolio.
• Provide hands-on technical guidance throughout onboarding, implementation, and adoption.
• Develop strategic account success plans aligning with customer leadership.
• Maintain deep understanding of Harness platform and AppSec modules for AI security.
• Analyze usage data to surface adoption gaps and optimization opportunities.
• Provide feedback to product management and collaborate with sales, product, and engineering.
• Conduct regular business reviews to ensure ongoing success and satisfaction.
• Identify at-risk accounts and drive product adoption goals.
• Contribute to CS processes, tools, and enablement content.
• Participate in Harness Community forums and reference architectures.

Skills

Kubernetes ecosystem

Cloud AWS

Linux

Troubleshooting

Scripting (Python Bash YAML Go)

Education

Bachelor's degree in Computer Science or related field

Tools

Terraform

CloudFormation

Jenkins

GitHub Actions

GitLab CI

Harness Pipelines

Jira

ServiceNow

Job description

Position Summary

We are seeking an experienced, highly technical and customer-centric Senior Customer Architect (Forward Deployed Engineer) to join our Customer Success team. In this role, you will play a crucial role as a technical solution expert and advisor working closely with some of the largest Harness AppSec customers to design, implement and optimize Harness platform and adoption strategies to ensure they realize maximum value and outcomes.

Our team is small, collaborative, and deeply motivated - we work at the intersection of technology, security, and business, and we bring curiosity and rigor to a wide range of challenges. You will have the opportunity to contribute meaningfully to a rapidly growing company while helping customers harness the power of our AI-enabled DevSecOps platform to build and deliver software securely and efficiently — including protecting AI applications from emerging threats.

We prioritize psychological safety, mentorship, and continuous learning. Whether you're coming from engineering, architecture, consulting, or security, we want to hear from you.

About the role

• Serve as the primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio, developing deep familiarity with each customer's environment, goals, and success criteria
• Provide hands-on technical guidance and consulting to customers throughout the customer lifecycle, from onboarding and implementation to adoption and value realization.
• Develop strategic account success plans to ensure successful operationalization and value realization and drive alignment with all levels of customer leadership.
• Develop and maintain a deep understanding of Harness platform and AppSec modules as well as general skillset across AI applications and security, DevOps, SecOps, application security, cloud architectures, networks and infrastructure disciplines and industry trends to effectively support, educate and advise customers.
• Proactively analyze customer usage data to surface trends, adoption gaps, and optimization opportunities — delivering actionable recommendations across technology, process, and people dimensions.
• Bring constructive feedback from customers to product management to improve the solution, and collaborate with cross-functional teams, including sales, product, and engineering, to drive the successful adoption, integration, and ongoing optimization of our solution.
• Conduct regular business reviews and check-ins with customers to ensure their ongoing success and satisfaction, addressing any concerns or issues in a timely and effective manner.
• Proactively identify at-risk accounts by performing churn and adoption analysis to ensure target product adoption and business (AGRR) goals are met.
• Contribute to the development and refinement of customer success processes, tools, and resources to continuously improve the efficiency and effectiveness of our customer success delivery methodologies and collateral.
• Participate in Harness Community forums and help build reference architectures, best-practice guides, and enablement content

About you

• 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the software or technology industry.
• 5+ years of experience with some multiple of the following solutions preferred:
• Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux
• Containers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift, PCF
• CI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, Harness Pipelines, Jira, ServiceNow.
• Languages & Scripting: Python, Bash, YAML, Go (a plus).
• Application Security: SAST, DAST, SCA, IAST, SBOM generation, API security testing, pen testing fundamentals, SIEM (Splunk, Datadog), SOAR platforms.
• Prior experience in security engineering and architecture, application security, API and AI security, development, DevOps, SecOps, or web security is preferred.
• Ability to quickly learn, understand, and work with new emerging technologies and solutions in the AI, DevOps, Cloud and Security space.
• Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to manage complex customer relationships and communicate business and technical value to all levels of management.
• Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously.
• Comfortable working in a fast-paced, dynamic environment, with a strong commitment to continuous learning and growth.
• Bachelor's degree in a related field, such as Computer Science, Information Technology, or Engineering is preferred

Must Have Skills

• Kubernetes eco system expertise (k8s, helm, release, upgrade, troubleshooting etc)
• In depth Cloud experience - AWS is a must (GCP, Azure good to have) - infra provisioning, VPC++ ,EKS, S3, EBS ,EFS, EC2 etc
• Linux ecosystem
• Troubleshooting skills for the above
• Programming (Scripting) experience along with ability to write custom integrations or tailored solutions for customer experience

Work Location

• Remote - U.S. (East Coast)

Pay transparency

$180,000 — $200,000 USD

Harness in the news:

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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