Senior Program Manager, Application Security

harnessinc; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Harness is the AI Software Delivery Platform company seeking a Senior Program Manager, Application Security. You will lead the post-sale journey for a portfolio of large enterprise customers, turning investment in Harness security products into measurable business outcomes and guiding implementations to adoption and value realization.

You are the primary point of contact for customers, linking Sales, Product, and Engineering to ensure successful security rollouts and outcomes.

Qualifications

• 7+ years in Customer Success, Technical Account Management, Program Management, or Professional Services in a SaaS environment, including experience with security products or programs.
• A track record of leading large, multi-workstream security or software implementations from start to finish, with results you can point to.
• Experience driving adoption and customer outcomes in complex, fast-moving technical environments.
• Working knowledge of modern security practices, such as secure software development, CI/CD, runtime security and vulnerability management.
• Comfort building relationships with both executives and hands-on technical teams, along with strong analytical and communication skills.
• Familiarity with CRM, customer success, and project tools such as Salesforce, Gainsight, and Jira.
• A degree in Computer Science, Engineering, or a related field, or equivalent experience.

Responsibilities

• Deliver customer outcomes
• Lead complex security programs
• Grow adoption and customer health
• Build executive and cross-team relationships
• Stay close to the technology

Skills

Customer Success

Program Management

Technical Account Management

Security Programs

Adoption Strategy

Education

Bachelor's in CS/Engineering

Tools

Salesforce

Gainsight

Jira

Job description

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster.

About the role

As a Senior Program Manager, Application Security, you will lead the post-sale journey for a portfolio of large enterprise customers, turning their investment in Harness shift-left and runtime security products into measurable business outcomes. You will guide implementations, build adoption, and earn the trust of security and executive leaders along the way.

You are the primary point of contact for your customers and the link between customer, Sales, Product, and Engineering teams. If you enjoy bringing structure to complex security rollouts and helping people succeed with technology, this role is for you.

What you'll do

Deliver customer outcomes

• Drive measurable value for enterprise customers from the Harness runtime and shift-left security portfolio.
• Own the end-to-end journey: onboarding and implementation, adoption, value realization, and renewal readiness.
• Build and run customer success plans that connect product capabilities to each customer's business and security goals, and track progress against them.

Lead complex security programs

• Manage multi-workstream implementations, including roadmap, milestones, scope, resourcing, and risk, across Harness and customer teams.
• Lead the engagement rhythm: weekly status, clear communication, and proactive risk management. You own the next steps and keep them moving.
• Keep project and delivery records clean and current across your portfolio.

Grow adoption and customer health

• Watch for early signs of risk, such as slow adoption, stalled integrations, or sponsor changes, and act on them quickly.
• Spot opportunities for deeper adoption and bring them to the account team.

Build executive and cross-team relationships

• Build and sustain trusted relationships with customer executives, including CISOs and security and engineering leaders.
• Plan and lead quarterly executive business reviews that show ROI, risk reduction, and the road ahead.
• Partner with Sales, Product, Engineering, and Support. Carry customer feedback to Product, and bring the right people together when an issue needs attention.

Stay close to the technology

Learn the products hands-on and run product demos and workshops, in plain language that works for both executives and practitioners.

What you bring

• 7+ years in Customer Success, Technical Account Management, Program Management, or Professional Services in a SaaS environment, including experience with security products or programs.
• A track record of leading large, multi-workstream security or software implementations from start to finish, with results you can point to.
• Experience driving adoption and customer outcomes in complex, fast-moving technical environments.
• Working knowledge of modern security practices, such as secure software development, CI/CD, runtime security and vulnerability management.
• Comfort building relationships with both executives and hands-on technical teams, along with strong analytical and communication skills.
• Familiarity with CRM, customer success, and project tools such as Salesforce, Gainsight, and Jira.
• A degree in Computer Science, Engineering, or a related field, or equivalent experience.

Nice to have

You don't need all of the requirements above and are excited about the work, we'd like to hear from you.

• A program management or security certification, such as PMP, CISSP, or CSSLP.
• Familiarity with "Forward-Deployed-Engineer" (FDE) and "Echo" delivery.