Senior Program Manager, Amazon Devices and Digital Services

Amazon; Seattle (WA); On-site; USD 115,600 - 160,000; Full time

Job summary

Amazon.com Services LLC in Seattle, WA is seeking a results-oriented Program Manager to lead branded device launches across the Devices & Services business. You will coordinate cross-functional teams, manage timelines, and drive process improvements and automation to scale operations for new product introductions.

You will analyze program data, report to senior leadership, and champion strategy across partner, finance, planning, logistics, product, accounting, and engineering groups.

Qualifications

• 8+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Own end-to-end project coordination for branded device launches, managing timelines, dependencies, and deliverables across teams.
• Identify opportunities to optimize internal and external workflows, ensuring maximum efficiency and effectiveness across the program lifecycle.
• Evaluate current processes and systems to identify areas for automation, and lead initiatives to implement solutions that increase productivity and reduce manual effort.
• Analyze program data to identify trends, surface improvement opportunities, and deliver regular reporting to leadership to inform strategic decision-making and drive continuous optimization.
• Partner with Operations and Product Line teams to understand inventory requirements, manage lead times, and ensure product availability aligns with launch schedules.
• Develop and maintain training materials and documentation for processes and systems.
• Ensure compliance with company policies, industry regulations, and contractual agreements, and implement measures to continuously monitor and improve quality in business operations.

Skills

Data-driven

Program ownership

Stakeholder mgmt

Education

Bachelor's degree

PMP certification

Tools

AI tools

Job description

Description

The Amazon Devices & Services Business Development organization is looking for a results-oriented, data-driven Program Manager to manage our branded device portfolio across our business units. You will coordinate cross-functional projects across stakeholder and partner teams, ensuring projects are delivered on schedule while driving process improvements and automation that reduce manual effort and scale operations for new launches. You will also support program strategy alongside the Devices Operations and Engineering teams and serve as an ambassador for the program across the organization.

This role sits at the intersection of partner management, Product Operations, Finance Product Lines (Echo, Tablet, and eReader), and Marketing. You will support projects from intake through end of life — managing launch schedules, understanding inventory requirements and lead times, and tracking and reporting on results. You will identify pain points through data, define remediation actions, and measure resulting improvements.

Key job responsibilities

• Program Execution & Launch Management: Own end-to-end project coordination for branded device launches, managing timelines, dependencies, and deliverables across Business Development, Finance, Planning, Logistics, Product, Accounting, and Engineering teams.
• Process Improvement: Identify opportunities to optimize internal and external workflows, ensuring maximum efficiency and effectiveness across the program lifecycle.
• Automation Solutions: Evaluate current processes and systems to identify areas for automation, and lead initiatives to implement solutions that increase productivity and reduce manual effort.
• Data Analysis & Reporting: Analyze program data to identify trends, surface improvement opportunities, and deliver regular reporting to leadership to inform strategic decision-making and drive continuous optimization.
• Inventory & Supply Chain Coordination: Partner with Operations and Product Line teams to understand inventory requirements, manage lead times, and ensure product availability aligns with launch schedules.
• Training & Documentation: Develop and maintain training materials and documentation for processes and systems, ensuring team members are equipped to effectively utilize tools and follow established procedures.
• Compliance & Quality Assurance: Ensure compliance with company policies, industry regulations, and contractual agreements, and implement measures to continuously monitor and improve quality in business operations.

A day in the life

On any given week, you might kick off Monday with a cross-functional launch sync to align partners on an upcoming device release. By midweek, you’ll dive into program data to identify a bottleneck in the sample delivery process and propose an automation fix. On Thursday, you’ll coordinate with Finance on P&L reporting and update leadership on program status. Friday wraps with a strategy session on how to scale operations for next quarter’s launches.

You are a self-starter who listens, forms insights, and executes — all while defining the strategic vision for process improvement across the organization. You balance earning stakeholders' trust with delivering against tight timelines, and you’re comfortable communicating with leadership on program status and challenges. You thrive in a fast-paced, start‑up-like environment and aren’t afraid to break through the status quo when needed.

Basic Qualifications

• 8+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of managing stakeholders in cross-functional project experience
• PMP, or Bachelor's degree in management, business administration, economics, engineering, marketing
• Knowledge of general AI tools

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits & Compensation

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10460014