Senior Program Manager, AI Literacy & Enablement

Blackbaud; United States; Hybrid; USD 102,000 - 133,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Remote-friendly

Wellness Program

401(k) match

Flexible PTO

Parental Leave

Tuition reimbursement

Pet insurance

Job summary

Blackbaud is seeking a Senior Program Manager, AI Literacy & Enablement to design, implement, and evolve an enterprise‑wide AI literacy program. You will drive responsible AI adoption, govern ai usage, and empower teams with scalable learning experiences across product, customer success, leadership, and technical staff.

You will lead multi‑modal training initiatives, align enablement with platform capabilities, and partner with Legal, Compliance, and Governance to ensure ethical AI practices.

Qualifications

• 8+ years of enterprise‑wide L&D or enablement program leadership in AI/technology domains.
• Deep understanding of responsible AI principles and governance frameworks.
• Exceptional communication and executive presence when interfacing with senior leadership.

Responsibilities

• Define and execute the AI Literacy roadmap and success metrics.
• Establish proficiency frameworks for diverse audiences across the organization.
• Design and deliver multi‑modal learning experiences embedding Responsible AI principles.
• Collaborate with Legal, Compliance, and Governance to operationalize standards.

Skills

L&D leadership

AI governance

Executive communication

Cross-functional collaboration

Instructional design

Job description

About the role:

The Senior Program Manager, AI Literacy & Enablement will be responsible for executing the design, implementation, and continuous evolution of Blackbaud’s enterprise-wide AI Literacy program. This role is pivotal in driving responsible AI adoption and proficiency across all functional areas, empowering teams to leverage AI tools effectively and ethically. You will serve as a thought leader and change agent, integrating AI governance, instructional design, and stakeholder engagement to foster a culture of innovation and responsible AI use.

What you'll be doing:

• Define and execute the AI Literacy roadmap, and success metrics aligned with Blackbaud’s enterprise AI goals.
• Establish proficiency frameworks tailored to diverse audiences (e.g., product teams, customer success, leadership, and technical staff).
• Build and scale engagement initiatives including internal communications, adoption campaigns, role‑specific playbooks, and a network of AI Champions.
• Design and deliver multi‑modal learning experiences (e.g., workshops, e‑learning, simulations, office hours) that embed Responsible AI principles.
• Collaborate with Legal, Compliance, and Governance to operationalize Responsible AI standards, including acceptable use, data handling, and risk mitigation.
• Ensure all training and enablement materials reflect current governance policies and ethical AI practices.
• Partner with Learning & Development, Product Management, Engineering, and Knowledge Management to align AI enablement with platform capabilities and business needs.
• Coordinate with Marketing and Communications in alignment to the AI Certification for Social Impact and to develop client‑facing materials and represent Blackbaud’s AI Literacy efforts externally.
• Define and track adoption, engagement, and proficiency metrics; use insights to iterate and improve program effectiveness.
• Support certification pathways and continuing education initiatives, where applicable.
• Represent Blackbaud’s AI Literacy program at industry events, client engagements, and public forums.
• Stay abreast of emerging trends in generative AI, legal tech, and AI regulation; translate insights into actionable updates for internal stakeholders.

What we’ll expect you to have:

• 8+ years of proven L&D experience leading enterprise‑wide learning or enablement programs, ideally in AI, data, or technology domains.
• Deep understanding of responsible AI principles, governance frameworks, and change management best practices.
• Exceptional communication and executive presence; comfortable presenting to senior leadership and external audiences.
• Strong collaboration skills with cross‑functional teams including Legal, Compliance, Engineering, and L&D.
• Experience designing and delivering scalable learning programs using modern instructional design methodologies.

Benefits Include:

• Medical, dental, and vision insurance
• Remote‑flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

The starting base pay is $101,900.00 to $132,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer‑to‑peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.