Functional Expert Champion, RE NXT & AI Innovation

Blackbaud; United States; Remote; USD 88,000 - 114,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-flexible workforce

401(k) program with employer match

Flexible paid time off

Job summary

Blackbaud is seeking a Functional Expert Champion to help nonprofits maximize value from RE NXT by combining product expertise, industry best practices, and customer engagement. You will translate complex capabilities into clear value, drive adoption, and influence product roadmaps across Product, CS, Marketing, and Sales teams.

You will deliver presentations, webinars, and thought leadership content, partnering with customers to achieve operational maturity and success.

Qualifications

• 8+ years in a SaaS-related role (CS, PM, Solutions Consulting, or similar).
• Experience presenting to executive, technical, and end-user audiences.
• Strong communication, storytelling, and presentation skills.
• Ability to translate product capabilities into customer value.
• Experience working cross-functionally across multiple teams.
• Knowledge of RE NXT or similar enterprise SaaS platforms.
• Experience driving product adoption, change management, or digital transformation.
• Preferred: nonprofit industry experience and familiarity with AI-powered technologies and solutions.

Responsibilities

• Act as a trusted advisor to customers and internal teams to drive adoption and business outcomes.
• Present and demonstrate RE NXT capabilities, including AI-powered features.
• Develop customer enablement content, playbooks, and case studies.
• Collaborate with Product, Marketing, and CS to shape messaging and adoption strategies.
• Analyze usage data and feedback to identify trends and opportunities.
• Help customers translate product value into measurable outcomes.
• Support cross-functional alignment for roadmap discussions and customer priorities.

Skills

Communication

Presentation skills

Storytelling

Cross-functional collaboration

Customer success mindset

Job description

About the Role

As a Functional Expert Champion, you'll help nonprofit organizations get the most value from Blackbaud's RE NXT platform by combining product expertise, industry best practices, and customer engagement. You'll serve as a trusted advisor, thought leader, and product advocate, helping customers adopt new capabilities, understand emerging AI innovations, and achieve meaningful business outcomes. Working across Product, Customer Success, Marketing, Sales, and Data & AI teams, you'll translate complex product capabilities into clear, compelling stories that drive customer success, product adoption, and long-term growth.

What You'll Do

• Serve as a subject matter expert and advocate for RE NXT Web View and emerging AI-powered capabilities.
• Engage directly with customers to increase product adoption, optimize workflows, and drive measurable business outcomes.
• Deliver presentations, webinars, executive briefings, product demonstrations, and industry thought leadership content.
• Partner with customers to identify best practices and help them achieve greater operational maturity and success.
• Collaborate with Product, Marketing, and Customer Success teams to shape messaging, adoption strategies, and customer enablement programs.
• Develop customer-facing resources including playbooks, best-practice guides, case studies, and success stories.
• Analyze product usage and customer feedback to identify trends, opportunities, and areas for improvement.
• Act as a liaison between customers and internal teams, helping influence product innovation and future roadmap priorities.

What We'll Want You to Have

• 8+ years of experience in Customer Success, Product Marketing, Solutions Consulting, Product Management, or a related SaaS role.
• Experience presenting to executive, technical, and end-user audiences with confidence and credibility.
• Strong communication, storytelling, and presentation skills.
• Ability to translate product capabilities into customer value and business outcomes.
• Experience working cross-functionally across multiple teams.
• Knowledge of RE NXT or similar enterprise SaaS platforms and customer workflows.
• Experience driving product adoption, change management, digital transformation, or customer success initiatives.
• Preferred: Nonprofit industry experience and familiarity with AI-powered technologies and solutions.

Benefits Include

• Medical, dental, and vision insurance
• Remote-flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program

The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer‑to‑peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.