Senior Program Manager, AI Literacy & Enablement

Blackbaud; Charleston (SC); On-site; USD 102,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-flexible workforce

Wellness Programs

401(k) program with employer match

Flexible paid time off

Generous Parental Leave

Donations for Doers

Pet insurance, legal and identity保护

Tuition reimbursement program

Job summary

Blackbaud is seeking a Senior Program Manager for AI Literacy & Enablement to lead the strategic vision, implementation, and evolution of the enterprise AI Literacy program. You will drive responsible AI adoption across functions, integrating governance, instructional design, and stakeholder engagement to foster innovation.

The role collaborates with Legal, Compliance, Governance, L&D, Product, Engineering, and Marketing to align enablement with platform capabilities and business needs, while

Qualifications

• 5+ years leading enterprise learning or enablement programs.
• 5+ years experience in Leadership & Development.
• Deep understanding of responsible AI, governance, and change management.

Responsibilities

• Define and execute the AI Literacy strategy, roadmap, and success metrics.
• Establish proficiency frameworks for diverse audiences.
• Build and scale engagement initiatives including communications and playbooks.
• Design multi-modal learning experiences embedding Responsible AI principles.
• Collaborate with Legal, Compliance, and Governance on Responsible AI standards.
• Coordinate with Marketing on client-facing materials and external presence.
• Track adoption, engagement, and proficiency to improve program effectiveness.
• Support certification pathways and continuing education initiatives.

Skills

AI governance

Instructional design

Change management

Executive communication

Cross-functional collaboration

Job description

About The Role

As a Senior Program Manager for AI Literacy & Enablement, you will execute the strategic vision, implementation, and continuous evolution of Blackbaud’s enterprise AI Literacy program. This role is pivotal in driving responsible AI adoption and proficiency across all functional areas, empowering teams to leverage AI tools effectively and ethically. You will serve as a thought leader and change agent, integrating AI governance, instructional design, and stakeholder engagement to foster a culture of innovation and responsible AI use.

About The Role

As a Senior Program Manager for AI Literacy & Enablement, you will execute the strategic vision, implementation, and continuous evolution of Blackbaud’s enterprise AI Literacy program. This role is pivotal in driving responsible AI adoption and proficiency across all functional areas, empowering teams to leverage AI tools effectively and ethically. You will serve as a thought leader and change agent, integrating AI governance, instructional design, and stakeholder engagement to foster a culture of innovation and responsible AI use.

What You'll Be Doing

• Define and execute the AI Literacy strategy, roadmap, and success metrics aligned with Blackbaud’s enterprise AI goals.
• Establish proficiency frameworks tailored to diverse audiences (e.g., product teams, customer success, leadership, and technical staff).
• Build and scale engagement initiatives including internal communications, adoption campaigns, role-specific playbooks, and a network of AI Champions.
• Design and deliver multi-modal learning experiences (e.g., workshops, e-learning, simulations, office hours) that embed Responsible AI principles.
• Collaborate with Legal, Compliance, and Governance to operationalize Responsible AI standards, including acceptable use, data handling, and risk mitigation.
• Ensure all training and enablement materials reflect current governance policies and ethical AI practices.
• Partner with Learning & Development, Product Management, Engineering, and Knowledge Management to align AI enablement with platform capabilities and business needs.
• Coordinate with Marketing to develop client-facing materials and represent Blackbaud’s AI Literacy efforts externally.
• Define and track adoption, engagement, and proficiency metrics; use insights to iterate and improve program effectiveness.
• Support certification pathways and continuing education initiatives, where applicable.
• Represent Blackbaud’s AI Literacy program at industry events, client engagements, and public forums.
• Stay abreast of emerging trends in generative AI, legal tech, and AI regulation; translate insights into actionable updates for internal stakeholders.

What We'll Expect You To Have

• 5+ years of proven experience leading enterprise-wide learning or enablement programs, ideally in AI, data, or technology domains.
• 5+ years experience in Leadership & Development with experience designing and delivering scalable learning programs using modern instructional design methodologies.
• Deep understanding of responsible AI principles, governance frameworks, and change management best practices.
• Exceptional communication and executive presence; comfortable presenting to senior leadership and external audiences.
• Strong collaboration skills with cross-functional teams including Legal, Compliance, Engineering, and L&D.
• Experience designing and delivering scalable learning programs using modern instructional design methodologies.

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube. Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

The starting base pay is $101,900.00 to $132,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include

• Medical, dental, and vision insurance
• Remote-flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program