Senior Program Manager / Account Manager

Captechconsulting; Reston (VA); Hybrid; USD 110,000 - 190,000; Full time

Benefits offered by this job

Learning & Development

Modern Health

Carrot Fertility

Fringe Benefits

Employee Resource Groups

Philanthropic Partnerships

401(k) Matching

Job summary

CapTech seeks an experienced Program Manager / Account Manager to help clients succeed on complex business and technology initiatives. You will partner with client stakeholders, drive long-term service delivery, and lead cross-functional teams to achieve measurable outcomes.

Responsibilities include building trusted advisor relationships, guiding programs end-to-end, and facilitating change management while ensuring accessibility standards across projects.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, MIS or equivalent.
• Minimum 8 years of experience in program or project management, preferably with agile development life cycle experience.
• Proven track record of managing large and complex consulting engagements.
• Ability to assess client needs, identify omissions and gaps, and design optimal solution.
• Creative thinking and seeking innovative solutions to complex technical/business problems.
• Excellent communication, listening, negotiation and presentation skills.
• Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence.

Responsibilities

• Establish collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions.
• Lead cross-functional delivery teams to deliver impactful business outcomes.
• Develop integrated plans to establish, monitor, manage and report key milestones and deliverables.
• Support the triage and resolution of critical program or project issues and scope changes throughout the project phases.
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors
• Build and maintain strong, long-lasting customer relationships.
• Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project.
• Advocates for digital accessibility and inclusive design practices in all projects and client interactions.

Skills

Program management

Account management

Stakeholder management

Agile lifecycle

Communication

Negotiation

Leadership

Change management

Education

Bachelor's degree in Business Administration, Computer Science, MIS or equivalent

Job description

As a Program Manager / Account Manager with CapTech, your focus will be helping our clients deliver results against some of their most complex business and technology initiatives. The Program Manager / Account Manager will partner with and ensure the long-term success of our clients. Different projects could challenge you to succeed as a highly consultative senior management advisor or to drive highly visible technical projects based on your planning, execution, and client relationship management skills. The Program Manager / Account Manager will develop long-term relationships with our client stakeholders and ensure successful service delivery.

Specific responsibilities for the Program Manager / Account Manager position include:

• Establish collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions.
• Lead cross-functional delivery teams to deliver impactful business outcomes.
• Develop integrated plans to establish, monitor, manage and report key milestones and deliverables.
• Support the triage and resolution of critical program or project issues and scope changes throughout the project phases.
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors
• Build and maintain strong, long-lasting customer relationships.
• Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project.
• Advocates for digital accessibility and inclusive design practices in all projects and client interactions.

Specific qualifications for the Program Manager / Account Manager position include:

• Bachelor's degree in Business Administration, Computer Science, MIS or equivalent combination of education and experience
• PMP certification preferred.
• Proven account management or other relevant experience.
• Minimum 8 years of experience in project or program management role, preferably with full agile development life cycle experience.
• Demonstrated track record of successful ability to manage large and complex consulting engagements.
• Ability to assess client needs, identify omissions and gaps, and design optimal solution.
• Creative thinking and seeking innovative solutions to complex technical/business problems.
• Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence.
• Excellent communication skills, listening, negotiation and presentation skills.

CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness - each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace.

Benefits

• Learning & Development - Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health -A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life's ups and downs
• Carrot Fertility -Inclusive fertility and family-forming coverage for all paths to parenthood - including adoption, surrogacy, fertility treatments, pregnancy, and more - and opportunities for employer-sponsored funds to help pay for care
• Fringe -A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them - ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups - Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships - Opportunities to engage in partnerships and pro-bono projects that support our communities.
• 401(k) Matching - Generous matching and no vesting period to help you continue to build financial wellness

CapTech supports Equal Pay for all. In addition, in