Senior Program Manager

Nyc-Administration-For-Children; New York (NY); On-site; USD 135,000 - 145,000; Full time

Job summary

The New York City Administration for Children’s Services (ACS) Office of Information Technology is seeking an experienced Senior IT Architect to deliver large-scale enterprise projects. You will lead program planning, manage vendor relationships, and collaborate with executives to align technology with the agency’s mission.

Responsibilities include overseeing project charters, risk management, UAT, and reporting to the PMO Director. Public service and city government experience preferred.

Qualifications

• Bachelor's degree in computer science, information systems, engineering, mathematics or related field; six years of satisfactory full-time experience related to enterprise/network architecture and IT infrastructure.
• Alternative: a bachelor's degree plus ten years of related experience.
• Equivalent combinations of education and experience may be accepted.

Responsibilities

• Lead program and project planning and execution for large-scale IT initiatives.
• Manage multiple complex programs concurrently from initiation to completion within budget and schedule.
• Develop and execute communication plans for stakeholders at all levels.
• Identify and mitigate risks; manage deviations from scope and schedule.
• Oversee UAT planning and execution to ensure end-user requirements are met.

Skills

Enterprise architecture

Solutions architecture

IT infrastructure

Team leadership

Education

Bachelor's degree in computer science/engineering/related field

6+ years related experience

Tools

Microsoft Project

Azure DevOps

ServiceNow Portfolio Management

Job description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $135,000.00-$145,000.00.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The New York City (NYC) Administration for Children’s Services’ (ACS) Office of Information Technology (OIT) is responsible for providing high quality, reliable, and sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners and other City agencies. The Center for Technology Ideation and Management (CFTI&M) unit devises the IT strategy and roadmap, bringing to fruition transformative and innovative technology solutions that are aligned with the Agency's missions. This is accomplished through four key areas Relationship Management, Technology Ideation, Enterprise Architecture, and Project Management.

ACS OIT is seeking an experienced Senior Program Manager to deliver large-scale, complex, enterprise-wide projects. Reporting to the PMO Director within the Center for Technology Ideation & Management unit, the Senior Program Manager will collaborate with third party systems integrators, IT staff, other business divisions within ACS, and executives in the orchestration and organization of activities. This position requires leadership, confidence, independent action, initiative, a sense of urgency, openness to feedback, the ability to make decisions/take responsibility for them and managing to target outcomes.

Key responsibilities include but are not limited to:

Program, Project Planning and Execution

• Based on solution identification, determine the project approach and resource requirements including the definition of team roles and responsibilities, evaluation of skills and bandwidth, acquisition and onboarding of staff and vendor resources.
• Participate in the procurement of products and services including creation of RFPs, scoring of responses, selection of vendors, contract negotiation, etc.
• Independently manage several complex software and infrastructure programs and/or projects concurrently from initiation to completion; ensure tasks and milestones are completed on schedule and within budget.
• Develop and execute a communication plan to ensure stakeholders at all levels are engaged and expectations are understood and aligned throughout the project lifecycle.
• Identify and manage deviations from project charter regarding scope, schedule, deliverables, and cost.
• Lead and coordinate User Acceptance Testing (UAT) activities, ensuring end-user requirements are met and systems are fully operational before deployment. Collaborate with stakeholders to define UAT objectives, create test plans, and resolve issues identified during testing.
• Analyze, evaluate, and overcome program risks and issues; develop risk mitigation strategies and elevate as needed.
• Follow project methodology and template such as projects charters, weekly status reports, risk and issues logs, security accreditation, and other project deliverables.
• Identify future support needs and work with appropriate units to ensure effective operationalization of solutions.

Team Leadership and Management

• Provide oversight and management of blended teams of consultants, vendors, and agency staff from a functional matrix organization.
• Manage Systems Integrators and Quality Control vendor relationships and engagements. Hold vendors accountable for contracted services and deliverables.
• Mentor project managers and other project resources in aspects of the profession such as agile best practices, leadership, methodology, tools, people skills and navigating politics.
• Ensure that staff and consultants are adhering to published PMO methodologies, templates, and development standards throughout the project lifecycle.

PMO Support and Reporting

• Provide periodic reports of relevant, compelling, and succinct project information and metrics for presentation to executive management.
• Support the PMO Director in team development, recruiting, resource and portfolio planning, and continuous improvement and operational efficiency initiatives.

ADDITIONAL INFORMATIION

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [e-mail] or 212-676-6955.

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or
2. A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or
3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• 10+ years managing IT projects through all phases of the SDLC including initiation, requirements, planning, design, build, test, and deploy.
• 5 years’ experience at an enterprise level overseeing large-scale, complex IT projects consisting of 50 or more cross-functional project team members, IT consultants, and third-party vendors.
• 5 years’ experience in a management role strong and articulate verbal and written communication skills able to present to executive levels.
• Strong knowledge of Waterfall (2+ years), Agile (2+ years), and Hybrid (2+ years) methodologies preferred.
• PMP or Scrum Master certification.
• Familiarity with ITIL standards.
• Proficiency in Microsoft Project, Azure DevOps, ServiceNow Portfolio Management, and other project management tools.
• Knowledge of software integration, RPA, AI, low-code platforms, and software as a service (SaaS).
• Ability to demonstrate leadership, time management, self-awareness, adaptability, critical thinking skills, system-level perspectives, attention to quality, relationship and team building.
• Prior experience in City government.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

SENIOR IT ARCHITECT - 95711