Senior Program Manager

SupportFinity™; Mentor (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Paid time off and holidays

Job summary

SupportFinity™ is seeking a seasoned program manager in Mentor, Ohio, to oversee and manage extensive programs aimed at meeting business objectives. This position demands a proven leader who can coordinate large, cross-functional teams and ensure all customer requirements are met effectively.

The ideal candidate will have a bachelor's degree, a PMP certification, and substantial experience in program management. Responsibilities include plan development, customer interaction, and managing program performance across multiple projects.

Qualifications

• 10+ years of program management experience, including 4+ years leading multiple projects.
• Ability to lead complex, cross-functional teams.
• Extensive knowledge of aerospace contracting and procurement practices.

Responsibilities

• Manage and account for program performance focused on business objectives.
• Lead development and implementation of program plans and schedules.
• Ensure customer requirements are met and build strong relationships.

Skills

Project management

Leadership

Negotiation

Communication

Analytical skills

Education

Bachelor’s degree in Engineering, Business, or related field

PMP certification

Tools

Microsoft Project

Financial applications software

Job description

Position Summary

Manages and is accountable for the contract performance for divisional programs or a set of related projects to achieve programmatic business objectives throughout the program lifecycle. Serves as the customer advocate and ensures effective program management processes, schedule, cost, process, risk, change management, and commitments to customers are met. Manages a program or combination of programs of extensive scope and complexity. Programs typically are for a very large or a diverse set of customers, market segment(s) or product line(s). Program scope is generally evaluated based on non‑recurring engineering (NRE) cost of the program(s).

Scope and Supervision & Interaction

Does not have direct reports. Provides leadership and is responsible for a matrix team (typically greater than 40 FTE from varying cross‑functional areas) and has direct reports. Has regular and frequent interaction with customers and Division team leaders; coordination may cover multiple sites and may cross divisions. Typically reports to division staff or a business team leader. May provide overall program management for a large division or site.

Essential Functions

• Ensures customer requirements are met and are in the best interests of Parker by creating the program charter, baseline plan, and other program management components. Ensures that the cost basis and/or pricing is correct by evaluating resource requirements and performing risk analyses.
• Responsible for integrated program schedules, data integration, tracking of financial and quality performance, and implementation of corrective actions covering all areas of program responsibility. Addresses critical issues on complex programs and leads the team to develop action plans to improve performance.
• Leads the development of program plans covering mature and new products. Participates in program planning efforts; directs all phases of programs throughout the program lifecycle. Serves as the primary point of contact to the program’s customer and is responsible for the negotiation of contract changes related to scope management.
• Organizes and leads programs by defining and identifying required expertise; provides feedback on contribution and performance to team members and their direct manager if in a matrix role. Responsible for plans, budgets, staffing, training, and development of direct staff.
• Oversees and approves task planning on multiple large projects or programs including resource requirements and effort related to program performance. Establishes and communicates overall priorities and changing program requirements to functional areas. May manage and/or specify subcontracted work.
• Ensures strong customer relationships by responding to all customer requests and serving as the primary point of contact for assigned program activities, status and problem resolution.
• Serves as key presenter and facilitator at major program reviews. Ensures meeting actions are documented and communicated.
• Acts as a consultant to management on specific programs or overall program management. Establishes goals and objectives required to complete programs. Provides mentoring within program management and leadership to varied project teams.
• Maintains professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations.
• Shares specialized knowledge with others and serves as a resource or expert on program management principles and practices.

Qualifications

• Bachelor’s degree (BS/BA) in Engineering, Sciences, Business or a related field, and extensive program management experience. PMP certification required, typically within 6 months of assignment; advanced degree (MS/MBA) and additional certifications (e.g. PMI‑RMP, PgMP, etc.) preferred.
• Demonstrated ability to perform the essential functions of the job typically acquired through ten or more years of related work experience, including four or more years leading multiple projects/programs of varying complexity and scope and direct leadership of teams.
• Considered a subject matter expert with regard to program management processes, methodology, and architecture.
• Ability to lead multiple large, complex projects and programs containing diverse cross‑functional matrixed teams.
• Extensive knowledge of industry practices and the marketplace associated with fielded product or service.
• Specialized knowledge of aerospace commercial or military contracting and procurement requirements and understanding of financial and labor cost systems and production processes.
• Proficient in the use of business applications software and the ability to use specialized project management and financial applications.
• Skilled at analyzing and interpreting complex policies, contractual language, and financial reports.
• Ability to respond to and negotiate with customers, regulatory agencies, or members of the business community.
• Skilled at communicating and presenting program information to various levels of management, customers, and/or suppliers.
• Ability to effectively demonstrate business skills and to facilitate cross‑functional project teams.

Benefits & Retirement Plans

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined‑contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long‑term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and 13 Company‑Paid Holidays.

Drug‑Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug‑free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment. This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affiliation‑Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.