Senior Program Manager

Annapolis Micro Systems; Annapolis (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Annapolis Micro Systems, Inc. is seeking a Senior Program Manager to own and drive customer programs from concept through fulfillment.

You will coordinate with Engineering, Sales, and Management to ensure clear requirements and timely delivery, while maintaining strong customer relationships and cross-team collaboration. The role involves coordinating internal and external teams, shaping proposals, and guiding RFP/RFQ processes to sustain long-term orders.

Qualifications

• Bachelor’s Degree required; Master’s preferred.
• At least 5 years of relevant experience.
• Experience communicating with internal and external stakeholders.
• Experience translating between internal and customer stakeholders.
• Experience managing contract flow downs and document structures.
• Proven ability to manage multiple projects simultaneously.
• Experience with process improvement initiatives.
• Experience with IMS ownership and risk management.

Responsibilities

• Own and coordinate customer programs from inception to fulfillment.
• Gather and communicate customer requirements.
• Support Sales during Capture efforts.
• Determine Level of Efforts required to support pricing.
• Drive program execution and manage internal and external relationships.
• Visit customers to discuss requirements, schedules, and budgets; present Annapolis capabilities.
• Lead Customer Progress Meetings and report on status.
• Maintain program schedules and drive deadlines to completion.
• Coordinate with FAEs, Engineering, Sales and Senior Management.
• Provide feedback to Product Development on customer requirements.

Skills

Stakeholder management

Customer relationship management

Contract management

Program coordination

Cross-functional leadership

Education

Bachelor's Degree

Master's Degree preferred

Job description

Do you welcome the opportunity to drive projects from initial contact to final involvement? Do you have a knack for creatively working with internal and external groups, including Engineering, Sales, and Management? Can you see yourself playing an important role on a team dedicated to producing world-class quality electronic products?

Annapolis Micro Systems, Inc. is looking for a Senior Program Manager willing to learn and grow with us, while also owning and driving our customers’ programs.

The Senior Program Manager is expected to be the main point of contact and a representative of AMS, working to maintain positive relationships between the customer and internal stakeholders. The Senior Program Manager will oversee customer requirements, ensuring that they are clearly defined and addressed by appropriate internal AMS contributors. They will also be required to manage internal projects that support customer programs, or overall business improvement.

The Senior Program Manager will work with all groups within Annapolis, as projects and programs frequently requirement engagement from all departments (Engineering, Manufacturing, Procurement, Sales, Contracts, etc.). They will also be involved with the entire order process, from pre-Sales RFPs/RFQs to long-term customer order sustainment.

Join us and become part of the future of computing technology!

Responsibilities

• Own and coordinate customer programs from inception to fulfillment
• Gather and communicate customer requirements
• Support the sales team during the Capture effort
• Determine Level of Efforts required internally to support program pricing
• Drive program execution internally and externally
• Manage both internal and external relationships related to the program
• Visit/communicate with customers to discuss customer’s requirements, schedule, and budget, as well as Annapolis’ capabilities and solutions for a program
• Key member of team to provide technical solution, schedule and costs for a program
• Key member of team to provide proposals and answer compliance with RFIs/RFQs
• Lead/participate in Customer Progress Meetings
• Keep track of schedule for program
• Monitor and drive deadlines to completion
• Communicate with customers and FAEs to resolve technical issues
• Compile and organize business and technical documents/information regarding each customer program (including SOWs, Requirement and Specifications, Development cost estimates, Schedules, Proposals, etc.)
• Assist with COTS Product Development
• Provide feedback about technical customer requirements to Product Development group to ensure Annapolis is developing the correct products and features in the future
• Interface with Annapolis’ FAEs, Engineering, Sales and work closely with Senior Management

Requirements

• Bachelor’s Degree (Master’s Degree preferred)
• At least 5 years of relevant experience
• History of owning communication within an organization and externally with customers
• Prior experience with translating between internal stakeholders and customer stakeholders
• History of managing contract flow downs and tiered document structures
• Previous experience with managing and fostering customer relationships, virtually or in-person
• Prior history managing Engineering or product developmental efforts
• Proven track record of managing multiple efforts simultaneously
• Prior involvement in process improvement or business process efforts
• Experience with IMS ownership and creation (Identification of Risks, Implementation of Risk mitigation plans, Assigning task duration and impact)

Desired Technical Background

• BS or MS in Engineering, Computer Science, or other technical background is highly preferred
• U.S. Government clearance is a plus
• Prior Security/Intelligence/Defense Industry experience is highly preferred
• At least two years of experience within a program or project management role in the aerospace/military electronics sector
• Prior experience in a small to mid-sized company is a plus