Senior Program Director, Tolling Operations

Maximus; United States; Remote; USD 175,000 - 185,000; Full time

Job summary

Maximus is seeking a Sr. Program Director to lead the NYS Thruway program from a remote location. You will craft the strategic direction, manage the P&L, and ensure client satisfaction while guiding large teams across tolling and call center operations.

The role requires state contract leadership, executive presence, and proven experience withcomplex programs. Travel to New York will be required as needed, with relocation assistance provided.

Qualifications

• Seasoned leader with strategic direction and executive presence.
• Experience managing government contracts and complex programs.
• Track record in P&L oversight and project performance.

Responsibilities

• Oversee financial performance: budgeting, forecasting, and profitability.
• Ensure contract compliance with state and federal regulations.
• Align goals with project strategies and milestones.
• Manage administrative operations: budget, controls, HR.
• Plan priorities and schedules to achieve operational goals.
• Review reports to guarantee program objectives.
• Support RFIs, RFPs, and contract responses.
• Lead government project strategy and client relations.

Skills

Strategic leadership

P&L management

Client management

Tolling expertise

Call center leadership

Education

Bachelor's degree

Job description

Description & Requirements

Maximus is currently hiring for a

General information

Date: Thursday, August 27, 2026

City: Remote

Country: United States

Working time: Full-time

Description & Requirements

Maximus is currently hiring for a Sr. Program Director to lead our NYS Thruway team.

The Sr. Program Director is responsible for the strategic direction of the NYS Thruway project, P&L, project performance, and client management.

The successful candidate must have strategic leadership, State government contract implementation and post go-live support, executive presence, tolling, and call center leadership.

This position is contingent upon award and will be supporting a program within New York State. Travel will be required to New York as needed. Relocation assistance is provided.

Job Description

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
• Ensure established goals and objectives support the overall project strategies.
• Oversee all project administrative operations including budget, financial controls, and human resources.
• Plan, develop, and schedule priorities for achieving operational and performance goals.
• Review management, productivity, and financial reports and studies to ensure program objectives are met.
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.
• Leads the strategic direction for the government project.
• Leads client management, presentation, and contract success.
• Responsible for contract profit & loss (P&L).

Minimum Requirements

• Bachelor's degree in related field required.
• 12-15 years of professional experience in a related field required.
• Experience leading state tolling contracts.
• Experience leading large call center (~700 contact center agents), including meeting all KPIs, SLAs, quality, and compliance requirements.
• Must currently live in, or, be willing to relocate to New York state.
• Experience implementing a State contract of at least 750 people.

Preferred Skills And Qualifications

• Project Management Professional (PMP) certification.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].

Minimum Salary

$ 175,000.00

Maximum Salary

$ 185,000.00