Senior Program Director, Tolling Operations

Maximus; Boston (MA); On-site; USD 175,000 - 185,000; Full time

Benefits offered by this job

Relocation assistance

Travel required

Job summary

Maximus is seeking a Sr. Program Director to lead the NYS Thruway program, directing strategy, P&L, and client engagement. The role requires deep experience with state government contracts, tolling operations, and large call centers. Frequent travel to New York and relocation assistance are provided.

The successful candidate will oversee budgeting, performance metrics, staffing, and compliance, driving project success from planning through execution and ongoing support after go-live.

Qualifications

• Bachelor's degree in related field required.
• 12-15 years of professional experience in a related field required.
• Experience leading state tolling contracts.
• Experience leading large call center (~700 agents) with KPIs, SLAs, quality and compliance.
• Willing to relocate to New York state.
• Experience implementing a State contract of at least 750 people.

Responsibilities

• Oversee financial performance, budgeting, forecasting and P&L targets.
• Ensure contract compliance with state/federal regulations.
• Align goals with project strategies and manage operations.
• Lead budgeting controls and human resources for the project.
• Plan priorities and schedule milestones to achieve goals.
• Review reports to ensure objectives are met and provide guidance.
• Support RFIs, RFPs, and RFQs with management approaches and documents.
• Guide operational managers and mentor staff for development.
• Coordinate staffing resources and align across initiatives.

Skills

State government leadership

P&L management

Contract management

Call center leadership

Education

Bachelor's degree in related field

Job description

Job Description

Maximus is currently hiring for a Sr. Program Director to lead our NYS Thruway team.

The Sr. Program Director is responsible for the strategic direction of the NYS Thruway project, P&L, project performance, and client management.

The successful candidate must have strategic leadership, State government contract implementation and post go-live support, executive presence, tolling, and call center leadership.

This position is contingent upon award and will be supporting a program within New York State. Travel will be required to New York as needed. Relocation assistance is provided.

Essential Duties and Responsibilities:

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.

• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.

• Ensure established goals and objectives support the overall project strategies.

• Oversee all project administrative operations including budget, financial controls, and human resources.

• Plan, develop, and schedule priorities for achieving operational and performance goals.

• Review management, productivity, and financial reports and studies to ensure program objectives are met.

• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.

• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.

• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.

• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.

• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.

• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

• Leads the strategic direction for the government project.

• Leads client management, presentation, and contract success.

• Responsible for contract profit & loss (P&L).

Minimum Requirements

• '- Bachelor's degree in related field required.
• 12-15 years of professional experience in a related field required.
• '- Experience leading state tolling contracts.

• Experience leading large call center (~700 contact center agents), including meeting all KPIs, SLAs, quality, and compliance requirements.

• Must currently live in, or, be willing to relocate to New York state.

• Experience implementing a State contract of at least 750 people.

Preferred Skills and Qualifications

• Project Management Professional (PMP) certification.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximum Salary

$185,000

Minimum Salary

$175,000