Senior Program Director, Independent Living & Remote Supports

Northeast Arc; Danvers (MA); On-site; USD 86,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous paid time off and holidays

403(b) retirement plan with company/??

Employee Assistance Program

Professional development and training

Job summary

Northeast Arc is seeking a Senior Program Director to provide strategic oversight for Independent Living Supports, Shared Living, Self-Directed Community Living, and Remote Supports. This on-site role leads Directors and Managers, collaborates with DDS and MassAbility, and ensures compliance and continuous quality improvement.

The position oversees budgets, staffing, service delivery, and licensure activities, with extensive travel throughout the Northeast Arc service area.

Qualifications

• Bachelor\'s degree in Human Services, Social Work, Psychology, or related field; Master\'s preferred.
• 7+ years in progressive human services program management; 3+ years supervisory.
• Experience with Massachusetts DDS-funded programs, regulations, contracting, ILS/In-Home Supports, Shared Living, MassAbility, and/or remote support models preferred.
• Knowledge of person-centered planning, self-determination, Positive Behavioral Supports, community-based IDD services, DDS/MassAbility requirements, assistive technology, and remote support solutions.
• Strong leadership, supervision, collaboration, problem-solving, decision-making, written and verbal communication, reporting, procurement-response, and corrective-action skills.
• Knowledge of representative payee responsibilities, individual funds management, documentation, incident reporting, HCSIS, EIM, and Virtual Gateway.
• Proficient with Microsoft Office and program-specific systems.
• Valid driver\'s license and reliable transportation required.
• Regular travel to program sites, individuals\' homes, and community locations.
• Ability to sit or stand for extended periods and respond to after-hours or emergency situations as part of on-call oversight.
• Background checks must be completed successfully.

Responsibilities

• Provides strategic and operational leadership for ILS, SCL, Shared Living, and Remote Supports in alignment with agency and DDS/MassAbility service models.
• Serves as primary liaison with DDS/MassAbility Regional and Area Offices for certification, contracting, performance monitoring, procurement, and program matters.
• Develops and monitors budgets, staffing plans, service capacity, growth strategies, coordinated transitions, and individualized service delivery.
• Oversees documentation, quality, billing, reporting, compliance, emergency response, incident reporting, corrective action, health and safety, and 24-hour on-call systems.
• Oversees Shared Living provider recruitment, screening, matching, training, monitoring, payments, respite, backup care, and placement transitions.
• Leads assessment, implementation, evaluation, and training for remote supports and assistive technology while protecting choice, privacy, autonomy, and dignity of risk.
• Supervises Program Directors and Managers and supports recruitment, retention, performance management, professional development, background checks, credentials, and required training.
• Leads licensing, certification, utilization reviews, audits, procurement, corrective actions, community partnerships, confidentiality, rotating on-call coverage, and special projects.

Skills

Leadership

Supervision

Collaboration

Problem-solving

Decision-making

Written communication

Verbal communication

Reporting

Procurement-response

Corrective-action

Valid driver\'s license

Education

Bachelor\'s degree in Human Services

Master\'s degree preferred

Tools

Microsoft Office

Program-specific systems

Job description

Northeast Arc is seeking a Senior Program Director to provide strategic oversight for Independent Living Supports, Shared Living, Self-Directed Community Living, and Remote Supports. This on-site role leads Directors and Managers, collaborates with DDS and MassAbility, and ensures compliance and continuous quality improvement.

The position oversees budgets, staffing, service delivery, and licensure activities, with extensive travel throughout the Northeast Arc service area.