Senior Program Director, Creative Delivery

UnitedMasters; New York (NY); On-site; USD 135,000 - 165,000; Full time

Job summary

UnitedMasters is seeking a Program Director to lead Translation programs in New York. You’ll own intake, design teams with flexible talent, and manage delivery health across retainer and project-based work.

You’ll maintain senior client relationships and partner with leadership to define success metrics and drive scalable program delivery. A player/coach mindset with deep 360° campaign knowledge is essential.

Qualifications

• 8–10 years of experience in a creative agency.
• Ability to solve talent allocation challenges with proactive solutions.
• Deep knowledge of 360° campaigns and the creative production process.
• Successful leadership of mid and junior team members.
• Fluent in Google Suite, Slack as a PM Hub, Workforce and Project Planning tools.
• Independent agency or start-up experience a plus.
• Utilizes AI solutions and creates workflows that lead to reduced administrative burden.

Responsibilities

• Manage project intake across one of our retainer accounts or a set of project-based clients.
• Partner with Resource Management lead on team design and identification flex talent needs.
• Own delivery health across an account, laddering to a retainer; lead internal program coordination at the account level.
• Own account / retainer-level scope tracking and SOW; manage staffing across the account team.
• Escalate capacity needs and scope shifts back to the GPD or Head of Operations for redesign as needed.
• Co-lead client strategy specifically for delivery; hold senior client relationships (director / VP) on operations, staff planning, and scoping.
• Partner with Business Leadership to create and manage success metrics for program delivery and overall account health.
• Co-lead large-scale program delivery with the GBD.
• Lead Sr. PMs, project-focused Managers, and Associates.
• Co-lead junior managers with Business Leadership to identify program-management capability.
• Models what great program management looks like and can develop PMs of all levels.
• Flexible with PM and delivery approach. Considers business needs as well as the needs of the client and can design approach accordingly.
• Interface with clients related to operations, staff requirements, or delivery processes.
• Strong negotiation and conflict management skills.
• Leads with integrity and trust.
• Curious and eager to learn or roll out new ways of working.
• Demonstrates progression in level of responsibility within a professional project management environment.
• Outstanding planning, coordination, management, and communication skills are required.
• Experience with risk management, change management, and communications management.

Skills

Leadership

Project management

Communication

Negotiation

Strategic thinking

Tools

Google Suite

Slack

PM planning tools

Workforce planning tools

Job description

UnitedMasters is seeking a Program Director to lead Translation programs in New York. You’ll own intake, design teams with flexible talent, and manage delivery health across retainer and project-based work.

You’ll maintain senior client relationships and partner with leadership to define success metrics and drive scalable program delivery. A player/coach mindset with deep 360° campaign knowledge is essential.