Program Director

UMT - Internal; New York (NY); On-site; USD 135,000 - 165,000; Full time

Job summary

UnitedMasters, Inc. in New York is seeking a seasoned Program Director to lead delivery across Translation’s major accounts. You will design teams, own program health, and drive staffing and scope decisions while partnering with senior client leaders.

You will co-lead large-scale programs with senior leadership, mentor Sr. PMs and managers, and help elevate program-management capability across the team.

Qualifications

• Minimum 8–10 years in a creative agency.
• Experience leading mid and junior team members.
• Ability to lead and coach a senior and diverse team.

Responsibilities

• Manage intake and team design across accounts.
• Own delivery health and scope tracking for retainers.
• Co-lead client strategy for delivery and senior relationships.
• Lead Sr. PMs, project Managers, and Associates.
• Partner with Business Leadership to set success metrics.
• Model effective program management and staff development.

Skills

PM leadership

Client management

Negotiation

Communication

Tools

Google Suite

Slack (PM Hub)

Workforce planning tools

Project planning tools

Job description

We are an award-winning independent creative solutions company that aspires to be the most culturally-influential company in the world. We help ambitious brands harness the power of culture to solve their biggest challenges. As a unique mix of experts in culture, technology, and storytelling, we are united by a passion to grow brands in ways that advertising alone can never do.

We are an entrepreneurial business – not a traditional “ad agency.” That means we value resourcefulness and tenacity just as much as we value creativity and intelligence. We’re unapologetically ambitious!

We are looking for a Program Director to join Translation!

What You'll Do

Intake and Team Design

• Manage project intake across one of our retainer accounts or a set of project-based clients
• Partner with Resource Management lead on team design and identification flex talent needs

Account and Program Health Management

• Own delivery health across an account, laddering to a retainer; lead internal program coordination at the account level
• Own account / retainer-level scope tracking and SOW; manage staffing across the account team
• Escalate capacity needs and scope shifts back to the GPD or Head of Operations for redesign as needed

Client Partnership

• Co-lead client strategy specifically for delivery; hold senior client relationships (director / VP) on operations, staff planning, and scoping
• Partner with Business Leadership to create and manage success metrics for program delivery and overall account health
• Co-lead large-scale program delivery with the GBD
• Lead Sr. PMs, project-focused Managers, and Associates
• Co-lead junior managers with Business Leadership to identify program-management capability
• Models what great program management looks like and can develop PMs of all levels

Knowledge, Skills and Abilities

• Flexible with PM and delivery approach. Considers business needs as well as the needs of the client and can design approach accordingly
• Interface with clients related to operations, staff requirements, or delivery processes
• Strong negotiation and conflict management skills
• Leads with integrity and trust
• Curious and eager to learn or roll out new ways of working
• Demonstrates progression in level of responsibility within a professional project management environment
• Outstanding planning, coordination, management, and communication skills are required
• Experience with risk management, change management, and communications management

Minimum Qualifications

• 8 - 10 years of experience in a creative agency
• Ability to solve talent allocation challenges. Comes with solutions to conflicts and proactively seeks solutions from department leads/partners
• Deep knowledge of 360° campaigns and the creative production process
• Successful leadership of mid and junior team members
• Willing to act as a player/coach. Lead the team, manage program delivery processes, and help get work delivered at the highest level
• Fluent in Google Suite, Slack as a PM Hub, Workforce and Project Planning tools

Preferred Qualifications

• Independent agency or start-up experience a plus
• Utilizes AI solutions and creates workflows that lead to reduced administrative burden

About UnitedMasters, Inc.

UnitedMasters Inc. represents the creative solutions company, Translation , and the leading software and services platform for independent creators, UnitedMasters . UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth. Combined, UnitedMasters, Inc. is the world’s leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future. Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward.

Salary Hiring Range: $135,000 - $165,000
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. in some cases that may include bonus, stock options, 401k match).

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors.

The range above is for the NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.