Senior Program Director, AI Data Services (Americas)

Argos Multilingual; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Argos Multilingual is hiring a Senior Program Director, AI Data Services to lead complex customer programs across our growing Data Services. This role will manage strategic delivery programs spanning AI data, multilingual AI, speech and audio, expert review, data quality, and model improvement workflows.

The Senior Program Director will bridge customer requirements, commercial commitments, and operational delivery, driving accountability, and clear communication in a fast-moving environment.

Qualifications

• Senior program management or program director experience in AI data, localization, data annotation, transcription, enterprise services, technical services, managed services, or BPO.
• Experience managing complex customer-facing delivery programs.
• Strong ability to manage timelines, risks, dependencies, stakeholders, and escalations.
• Experience partnering with Operations, Quality, Supply Chain, Sales, Solutions, or technical teams.
• Strong customer communication and executive-facing presentation skills.

Responsibilities

• Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations.
• Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication.
• Partner with Quality, Supply Chain, Solutions, Sales, and leadership to ensure programs are clearly scoped and successfully delivered.
• Translate customer requirements into practical workflows, resource plans, delivery milestones, and operating models.
• Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management.
• Identify delivery risks early and drive mitigation plans across internal teams.
• Improve program documentation, delivery playbooks, reporting templates, and operational processes.
• Support complex AI data, multilingual, speech/audio, expert review, and managed services programs.
• Help ensure delivery commitments are operationally feasible, commercially aligned, and clearly communicated.
• Build strong relationships with customers and internal stakeholders.

Skills

Program management

Senior leadership

Customer communication

Executive presentations

Cross-functional coordination

Job description

About Us

Founded in 1996, Argos Multilingual is a global provider of technology-enabled language, AI and data solutions. We combine human expertise, technology and AI to help organisations communicate, operate and grow across markets. We work with some of the world’s most recognised companies, from global technology leaders and e-commerce innovators to major organisations in life sciences and manufacturing. We are an international organisation with 400+ people across 42 countries. We continue to expand our capabilities in AI and data alongside our established language and localisation expertise, building on a strong foundation while embracing the opportunities created by new technology.

About The Role

We are hiring a Senior Program Director, AI Data Services to lead complex customer programs across our growing Data Services. This role will be responsible for managing strategic delivery programs across AI data, multilingual AI, speech and audio, expert review, data quality, model improvement workflows, and related technical services. The Senior Program Director will act as a key bridge between customer requirements, commercial commitments, and operational delivery. The ideal candidate is a strong program leader who can manage complexity, drive accountability, communicate clearly with customers and internal teams, and create structure in a fast-moving environment.

Responsibilities

• Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations.
• Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication.
• Partner with Quality, Supply Chain, Solutions, Sales, and leadership to ensure programs are clearly scoped and successfully delivered.
• Translate customer requirements into practical workflows, resource plans, delivery milestones, and operating models.
• Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management.
• Identify delivery risks early and drive mitigation plans across internal teams.
• Improve program documentation, delivery playbooks, reporting templates, and operational processes.
• Support complex AI data, multilingual, speech/audio, expert review, and managed services programs.
• Help ensure delivery commitments are operationally feasible, commercially aligned, and clearly communicated.
• Build strong relationships with customers and internal stakeholders.

Qualifications

• Education, skills, and experience Senior program management or program director experience in AI data, localization, data annotation, transcription, enterprise services, technical services, managed services, or BPO.
• Experience managing complex customer-facing delivery programs.
• Strong ability to manage timelines, risks, dependencies, stakeholders, and escalations.
• Experience partnering with Operations, Quality, Supply Chain, Sales, Solutions, or technical teams.
• Strong customer communication and executive-facing presentation skills.