Senior Program Director

CBTS; Ohio; On-site; USD 145,000 - 185,000; Full time

Job summary

CBTS is seeking a Senior Program Director to lead large-scale programs and portfolios, translating business objectives into actionable roadmaps and ensuring successful delivery, governance, and financial performance.

The role requires strong enterprise program management, portfolio governance, and cross-functional leadership with the ability to engage executive stakeholders and deliver measurable outcomes.

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT, or related field.
• MBA or advanced degree preferred.
• 20+ years of professional experience in program or transformation leadership.
• Experience with enterprise programs, governance, and executive sponsors.

Responsibilities

• Lead enterprise programs and portfolios from strategy through execution.
• Establish governance, integrated plans, milestones, dependencies, and forums.
• Define vision, operating models, and roadmaps aligned to objectives.
• Drive transformation to improve delivery maturity and efficiency.
• Own program financials including budgets, forecasting, and margins.
• Align cross-functional teams across Engineering, Product, Architecture, Design, QA, Operations, Finance, and Commercial.
• Act as executive escalation point for clients and stakeholders.
• Manage risks, issues, dependencies, and change controls.
• Ensure compliance with methodologies, security, audits, and quality frameworks.
• Mentor and develop Program Directors and delivery leads.
• Lead organizational change and service readiness activities.

Skills

Executive Stakeholder Management

Organizational Change Management

Delivery Governance

Cross-functional Leadership

Strategic Thinking

Decision Making & Judgment

Communication & Influence

Accountability & Ownership

Ethical Leadership

Education

Bachelor's degree

MBA or Master's preferred

Tools

Jira

Confluence

ServiceNow ITSM

Power BI Pro

Agile SAFe

Scrum

Job description

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

About the Role

CBTS is seeking a highly experienced Senior Program Director to lead large-scale, strategic programs and portfolios that drive business transformation and customer success. This executive-level leadership role is responsible for translating business and client objectives into executable roadmaps, ensuring successful delivery, financial performance, governance excellence, and stakeholder alignment across complex, multi-workstream initiatives.

The ideal candidate brings a strong background in enterprise program management, portfolio governance, financial oversight, and cross-functional leadership, along with the ability to engage executive stakeholders and deliver measurable business outcomes.

Key Responsibilities

• Lead enterprise-wide programs and portfolios from strategy through execution.
• Establish and oversee governance frameworks, integrated plans, milestones, dependencies, and executive decision forums.
• Define program vision, operating models, delivery strategies, and portfolio roadmaps aligned to business objectives.
• Drive large-scale transformation initiatives focused on improving delivery maturity, operational efficiency, customer satisfaction, and business performance.
• Own program financials, including budgets, forecasting, revenue, margins, cost optimization, and benefits realization.
• Align cross-functional teams across Engineering, Product, Architecture, Design, QA, Operations, Finance, and Commercial organizations.
• Act as the executive escalation point for clients and internal stakeholders, ensuring effective communication and timely resolution of critical issues.
• Proactively manage risks, issues, dependencies, assumptions, and change controls.
• Ensure compliance with delivery methodologies, contractual obligations, security standards, audit requirements, and quality frameworks.
• Mentor and develop Program Directors, Program Managers, and delivery leaders while strengthening organizational program management capabilities.
• Lead organizational change initiatives, transition planning, service readiness activities, and operational handovers.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, Telecommunications, Business Management, or a related field.
• MBA or other Master's degree preferred.
• 20+ years of professional experience.
• 15+ years of progressive experience in program, portfolio, or transformation management leadership roles.
• Proven success leading large enterprise programs with significant business, operational, and financial impact.
• Experience working directly with C-level executives, program sponsors, and key client stakeholders.

Required Skills

Program & Delivery Management

• Delivery Governance
• Business Transformation
• Resource & Capacity Planning
• Executive Stakeholder Management
• Organizational Change Management

Tools & Methodologies

• Agile SAFe
• Scrum
• Jira
• Confluence
• ServiceNow ITSM
• Power BI Pro
• Strategic Thinking
• Decision Making & Judgment
• Communication & Influence
• Adaptability & Change Management
• Accountability & Ownership
• Ethical Leadership and Inclusion

Success Measures

Success in this role will be measured by:

• Delivery against program scope, schedule, and financial objectives
• Executive stakeholder and client satisfaction
• Governance effectiveness and audit readiness
• Revenue and margin performance
• Reduction of critical risks and issues
• Program team productivity and capability growth
• Achievement of strategic business outcomes and value realization.

Why Join CBTS?

CBTS is a leading technology services organization specializing in cloud, networking, security, managed services, and professional services. We offer a collaborative, growth-oriented environment that combines the stability of an established enterprise with the agility and innovation of an entrepreneurial culture.

Location Requirement:

Candidates must currently reside within approximately 1–1.5 hours commuting distance of the local CBTS office/market they support. This position also requires up to 10% to 50% travel to customer sites as part of the job responsibilities.

Salary $145,000 to $185,000/per annum i.e. the range is salary not including bonus.

The compensation range in this posting reflects the Company’s good‑faith estimate at the time of publication. The applicable base pay range for any individual will be determined based on the candidate’s designated primary work location as well as factors including role scope and responsibilities, required qualifications, and the individual’s experience, education, skills, knowledge, and performance. Certain positions may also be eligible for additional compensation such as discretionary merit increases, bonuses, or sales‑based variable compensation in accordance with applicable plans and role requirements.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.