Senior Program Coordinator, Office of the University Registrar

Contemporaries, Inc.; Boston (MA); On-site; USD 60,000 - 76,000; Full time

Job summary

University in Boston seeks a temporary Senior Program Coordinator to ensure accuracy of records and adherence to regulations. Reporting to the Senior Assistant Registrar, the role supports enrollment, scheduling, and reporting across OUR. Cross-training and confidentiality are emphasized as core responsibilities.

The position requires independent work, priority setting in consultation with others, and the ability to handle peak periods with discretion and professionalism.

Qualifications

• Bachelor's degree required.
• Experience with student information systems preferred.
• Strong attention to detail and confidentiality.
• Experience in registrar or higher education environment preferred.

Responsibilities

• Update academic records in the student information system with proper authorization and documentation.
• Process email communications and workflow requests for OUR areas.
• Read, interpret and apply policies to remediate complex student and university issues.
• Process transcript requests and respond to transcript inquiries.
• Research, audit, and maintain historical records for transcripts.
• Process applications for conferral and degree awards for graduating students.
• Maintain communication with students and staff to evaluate student records for completion.
• Investigate, troubleshoot, and resolve issues from constituents.
• Maintain confidential academic files in accordance with FERPA and university procedures.
• Contribute to the OUR by performing other duties as assigned.

Skills

Communication

Problem solving

Data entry

Data analysis

Documentation

Time management

Education

Bachelor’s degree

Job description

Our clients, a University in Boston, seek a temporary Senior Program Coordinator to ensure accuracy of records and adherence to applicable regulations, policies, and procedures.

Reporting to the Senior Assistant Registrar.

This position will support functions across multiple areas within the Office of the University Registrar which impact enrollment, registration, graduation, records integrity, academic scheduling, and reporting. This position will be cross-train into related organizational areas to provide support at peak times. The Senior Program Coordinator works relatively independently but may seek assistance for complex tasks. They are expected to set priorities in consultation with others and to maintain confidentiality of information.

Essential Functions:

• Update academic records within the student information system based on appropriate authorization and supporting documentation; maintain student records including, but not limited to, student demographics, academic programs, course adds, course drops, leave of absence / withdrawals, and grades
• Process email communications and workflow ticket requests as needed for the areas within the OUR
• Read, interpret, understand and apply policies to remediate complex student and university issues, ensuring compliance with office, university, state and federal policies, rules, and regulations
• Process transcript requests and respond to transcript related inquiries

• Research, audit, and maintain historical records for transcript production and maintenance of the student record
• Process and update applications for conferral and award degrees for graduating students.
• Maintain and correspond with students, advisors, department chairs, deans, directors, and key staff members to properly evaluate student records for completion purposes
• Investigate, troubleshoot, and resolve issues presented by a variety of constituents, including students and university staff
• Maintain confidential academic files in proper working order in accordance with current FERPA and university procedures.

• Contribute to the overall success of the OUR by performing all other duties as assigned

Recommended Skills:

• Excellent verbal and written communication skills, including ability to effectively communicate; with internal and external customers;
• Be a methodical business process or systems thinker and problem solver;
• Ability to maintain a high level of data entry accuracy, consistency, and attention to detail;
• Ability to understand and analyze data; recognize anomalies and apply updates methodically;
• Ability to compose clear documentation;
• Ability to work independently, multi-task, establish priorities, and perform well under pressure;
• Bachelor’s degree.