Senior Program Account Manager

HALO Branded Solutions; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

HALO Branded Solutions is seeking a strategic Senior Program Account Manager to manage high-profile client accounts, ensuring rigorous execution of projects. This role requires strong client relationship management and analytical skills to drive business growth through complex e-commerce and event-based solutions.

Qualifications

• Strong communication skills for senior-level interactions.
• Experience in managing high-profile accounts.
• Ability to develop actionable plans for revenue generation.

Responsibilities

• Serve as primary contact for senior-level client stakeholders.
• Oversee execution of complex e-commerce and event programs.
• Coordinate timelines, budgets, and cross-functional teams.

Skills

Client Relationship Management

Project Execution

Leadership

Analytical Insights

Job description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry.

HALO is looking for a Senior Program Account Manager (Sr. PAM) to be a strategic and results-driven professional responsible for overseeing high-profile client accounts. This role requires ownership of client relationship management, rigorous project execution, and leadership skills to ensure that account requirements and client expectations are delivered upon. The Sr. PAM will collaborate closely with sales, operations, and creative teams to execute complex e-commerce and event-based programs to drive business growth.

Responsibilities

• Serve as the primary point of contact for senior-level client stakeholders, building strong rapport and driving both strategic and tactical communications.
• Understand business goals and objectives, ensuring that HALO’s full suite of capabilities is leveraged to meet expectations and deliver solutions.
• Identify opportunities for revenue generation and client experience improvements, developing and presenting actionable plans.
• Oversee end-to-end execution of complex e-commerce and event-based programs including mapping out marketing, production, and event calendars; project execution and fulfillment management; quarterly and annual business reviews.
• Own deliverables on timelines, budgets, resources, and cross-functional team coordination.
• Extrapolate analytical insights from data and reporting, incorporating into informed decision-making around product assortment, webstore functionality, and marketing engagement.
• Maintain strict discipline around following SOPs, adhering to documentation and process requirements.