Senior Professional Services Project Manager, UKI

GitLab; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a skilled Project Manager to oversee complex IT projects and ensure successful delivery. This role involves coordinating with cross-functional teams and managing customer expectations while fostering strong relationships. The ideal candidate will have a solid background in project management methodologies, particularly agile, and a passion for driving efficiency through collaboration. Join a forward-thinking company that values diversity and encourages creativity in a fully remote work environment, offering flexible paid time off and opportunities for growth.

Benefits

Flexible Paid Time Off

Equity Compensation

Home Office Support

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Health and Well-being Benefits

Qualifications

• Experience managing IT and software consulting projects.
• Ability to manage large scale commercial projects.
• Demonstrated ability to motivate teams and mediate conflicts.

Responsibilities

• Manage high-complexity projects from initiation to closure.
• Coordinate with cross-functional teams to resolve customer problems.
• Develop and manage detailed schedules for project delivery.

Skills

Project Management

Agile Methodologies

Communication Skills

Problem Solving

Stakeholder Management

Customer Relationship Management

Technical Delivery Methodologies

Strategic Thinking

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

Project Management Software

Agile Tools

GitLab

Job description

GitLab is an open core software company that develops the most comprehensiveAI-powered DevSecOps Platform, used by more than 100,000 organizations. Ourmissionis to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running ouroperationson our product and staying aligned with ourvalues. Learn more aboutLife at GitLab.

Thanks to products likeDuo Enterprise, andDuo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

GitLab Professional Services Project Managers manage high-complexity projects to successful completion from initiation through delivery to closure. In this role, you will coordinate with cross-functional teams and our global customers to complete distinct projects both on time and within budget. Project Managers need to have substantial experience managing IT and software consulting projects and relying on traditional systems and software development methodologies, as well as practical experience with agile project management methodologies

What you'll do

• Ability to manage large scale commercial projects and lead executive stakeholder meetings and communications
• Ability to work cross functionally with GitLab support, engineering, product teams to resolve complex customer problems
• Contribute to and continue to evolve the PS Project manager tools and processes
• Summarize key customer projects on a monthly basis; provide quarterly role-up for QBRs
• Act as an advocate for change and constantly iterate upon the revision/improvement of processes, procedures, and templates
• Develop and manage detailed schedules to deliver technical and consulting services to GitLab customers
• Manage customer expectations, project scope, and resources needed to successfully deliver to customer needs
• Develop and communicate project schedule, status, risks and issues to all levels of stakeholders, ranging from technical staff to executives
• Manage customer escalations, coordinating with customers and GitLab stakeholders (e.g., executive team, sales, technical account managers, etc.)
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Set and achieve forecast goals by setting expectations with the customer and working closely with the Technical Architect and project engineers
• Act as a liaison to Partner Consultants and/or delivery partners
• Develop a functional knowledge of GitLab technologies
• Maintain an awareness of emerging GitLab technologies

What you'll bring

• Ability to manage and successfully run customer projects like a business:
  • Create consistent and concise exec-level status reporting both internally & externally
  • Find creative solutions to project challenges before they become an escalation
  • Establish strong, trusting relationships with management or other influential roles within the customer’s organization
  • Ensure revenue can be recognized immediately following the completion of the work (swiftly execute Change Orders as needed)

• Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and/or software SDLC)
• Bachelor’s degree in engineering, computer science or related field
• Demonstrated progressive experience working as a project manager on IT-based projects
• Demonstrated progressive experience managing projects with external customers or clients, preferably enterprise customers. Professional Services experience is a plus.
• Demonstrated ability to motivate the advisor team and individual contributors and mediate conflicts
• Experience using various project management and/or agile tools
• Understanding of software development lifecycle, preferably experience in an agile and/or DevOps environment
• Excellent customer-facing and internal communication skills
• Great written and verbal communication skills
• Solid organizational skills, including attention to detail and ability to handle multiple priorities
• Demonstrated ability to think strategically about business, products, and technical challenges
• Ability to use GitLab
• Ability to travel if needed and comply with the company’stravel policy

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Remote-Global

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See alsoGitLab’s EEO PolicyandEEO is the Law. If you have a disability or special need that requiresaccommodation, please let us know during therecruiting process.