Senior Professional Services Project Manager, UKI Remote, United Kingdom

GitLab Inc.; Mississippi; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Professional Services Project Manager to oversee high-complexity projects in a remote setting. This role involves coordinating with cross-functional teams and global customers, ensuring projects are completed on time and within budget. You will leverage your extensive experience in IT and software project management, utilizing both traditional and agile methodologies. Join a forward-thinking company that values innovation and collaboration, where your contributions will directly impact customer success and operational excellence. If you thrive in dynamic environments and are passionate about delivering exceptional results, this opportunity is for you.

Qualifications

• Experience managing IT and software consulting projects.
• Strong knowledge of project management methodologies and tools.

Responsibilities

• Manage large scale commercial projects from initiation to closure.
• Work cross-functionally to resolve complex customer problems.

Skills

Project Management

Agile Methodologies

Communication Skills

Problem-Solving

Customer Relationship Management

Organizational Skills

Strategic Thinking

Education

Bachelor’s degree in engineering

Bachelor’s degree in computer science

Tools

Project Management Tools

Agile Tools

GitLab

Job description

Senior Professional Services Project Manager, UKI

Remote, United Kingdom

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

GitLab Professional Services Project Managers manage high-complexity projects to successful completion from initiation through delivery to closure. In this role, you will coordinate with cross-functional teams and our global customers to complete distinct projects both on time and within budget. Project Managers need to have substantial experience managing IT and software consulting projects and relying on traditional systems and software development methodologies, as well as practical experience with agile project management methodologies.

What you'll do

• Manage large scale commercial projects and lead executive stakeholder meetings and communications.
• Work cross-functionally with GitLab support, engineering, and product teams to resolve complex customer problems.
• Contribute to and evolve the PS Project Manager tools and processes.
• Summarize key customer projects on a monthly basis; provide quarterly roll-up for QBRs.
• Act as an advocate for change and constantly iterate upon the revision/improvement of processes, procedures, and templates.
• Develop and manage detailed schedules to deliver technical and consulting services to GitLab customers.
• Manage customer expectations, project scope, and resources needed to successfully deliver to customer needs.
• Develop and communicate project schedule, status, risks, and issues to all levels of stakeholders, ranging from technical staff to executives.
• Manage customer escalations, coordinating with customers and GitLab stakeholders (e.g., executive team, sales, technical account managers, etc.).
• Be accountable for reliable and repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by setting expectations with the customer and working closely with the Technical Architect and project engineers.
• Act as a liaison to Partner Consultants and/or delivery partners.
• Develop a functional knowledge of GitLab technologies.
• Maintain an awareness of emerging GitLab technologies.

What you'll bring

• Ability to manage and successfully run customer projects like a business:
  • Create consistent and concise exec-level status reporting both internally & externally.
  • Find creative solutions to project challenges before they become an escalation.
  • Establish strong, trusting relationships with management or other influential roles within the customer’s organization.
  • Ensure revenue can be recognized immediately following the completion of the work (swiftly execute Change Orders as needed).
• Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and/or software SDLC).
• Bachelor’s degree in engineering, computer science, or related field.
• Demonstrated progressive experience working as a project manager on IT-based projects.
• Demonstrated progressive experience managing projects with external customers or clients, preferably enterprise customers. Professional Services experience is a plus.
• Demonstrated ability to motivate the advisor team and individual contributors and mediate conflicts.
• Experience using various project management and/or agile tools.
• Understanding of software development lifecycle, preferably experience in an agile and/or DevOps environment.
• Excellent customer-facing and internal communication skills.
• Great written and verbal communication skills.
• Solid organizational skills, including attention to detail and ability to handle multiple priorities.
• Demonstrated ability to think strategically about business, products, and technical challenges.
• Ability to use GitLab.
• Ability to travel if needed and comply with the company’s travel policy.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.

Remote-Global