Senior Professional Services Consultant - 30491

Splunk Inc; South Carolina; Remote; USD 90,000 - 130,000; Full time

Job summary

Splunk Inc is seeking a Professional Services Consultant to enhance customer experience through effective software deployment and support. This role involves collaboration across teams to solve complex challenges and improve user adoption. Ideal candidates will have strong technical backgrounds, experience with Splunk, and a passion for customer success.

Benefits

Flexible working hours

Collaborative work environment

Growth and mentorship opportunities

Qualifications

• Experience with Splunk Enterprise and Splunk Enterprise Security in large scale architectures.
• Ability to collaborate across technical teams for effective solutions.
• Experience with Unix and Windows operating systems.

Responsibilities

• Drive complex deployments of Splunk while resolving unique customer problems.
• Work with dedicated peers across various teams.
• Empower customers to handle future inquiries independently.

Skills

Technical consulting

Big data analytics

Collaboration

Scripting languages (bash)

Application development (Java, Python, .NET)

Understanding of enterprise applications

Education

Splunk certifications (SCC1, SCC2)

Job description

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role :

Are you looking to make an impact? The work you’ll do will directly impact the experience of our customers. We bring standard methodologies out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. Our Professional Services Consultants fuel solutions to ensure enterprise deployments make the deepest impact possible across an organization. You'll solve organizations’ most ambitious problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst to learn innovative technologies and thrive in a constantly evolving environment. As a successful Splunk Consultant, you will be adept at mastering new technologies and come from a variety of business, analytic and technology backgrounds. Are you up for the challenge?

Responsibilities :

• The opportunity to drive complex deployments of Splunk while working side by side with the customers to resolve their unique problems.
• You will work with a team of incredibly hard-working and dedicated peers, all the way from the Field, Sales Engineering and Customer Support.
• Breadth and depth. Do you want to work with partners for maximum effectiveness? We have that.
• Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
• The ability to empower customers to take on the next wave of questions on their own.
• A chance to share business use cases and create innovative solutions to push user adoption and improve the value of Splunk.
• Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
• A stable, respectful and collaborative work environment.
• Balance. We don't expect people to work 12-hour days. We want you to enjoy your time outside of work too. Want to choose your hours? No problem. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate a great environment.

Requirements :

• Proven experience with Splunk Enterprise and Splunk Enterprise Security, Splunk UBA or Splunk SOAR in large scale and highly distributed architectures.
• Demonstrated ability in technical consulting or big data analytics.
• Splunk certifications strongly preferred (preferably SCC1 and SCC2).
• Passion. Our customers are just as passionate about Splunk as we are about the solutions we bring to them.
• Someone who can collaborate across the entire Splunk organization to bring access to product and technical teams, to get the right solution delivered and drive feature innovation captured from customer input.
• Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
• Solid understanding or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
• Ability to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners.
• Demonstrable understanding of common enterprise applications.
• Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
• Willingness to travel (remote position).
• Government Security clearance is highly desirable for this role (preferably at a TS / SCI level).