Senior Professional Services Consultant

Ladders; United States; Remote; USD 105,000 - 140,000; Full time

Benefits offered by this job

Equity options

Health benefits

Flexible work

Growth opportunities

Collaborative culture

Job summary

Ladders is seeking a Senior Professional Services Consultant to lead end-to-end client implementations of compensation planning solutions. You will partner with customers and internal teams to design effective configurations, manage timelines, and ensure a smooth go-live and handoff.

Responsibilities include leading full-cycle implementations, scoping new services, and Proactively mitigating risk while maintaining strong client relationships.

Qualifications

• Experience in designing data-driven configurations for compensation plans.
• Proven ability to manage multiple client engagements and timelines.
• Strong communication with customers and internal teams.

Responsibilities

• Lead full-cycle client implementations from discovery to go-live.
• Design efficient system configurations for compensation plans.
• Manage project timelines and set expectations with clients and stakeholders.
• Serve as the primary client contact during implementations and build trust.
• Scope new services and support post-implementation negotiations.
• Ensure a smooth handoff to Customer Success at project completion.
• Proactively identify and elevate project risks.

Skills

Data modeling

Excel

Time management

Problem solving

Communication

Collaboration

Independent work

SaaS experience

Customer-focused

Tools

SQL

CRM/ERP systems

Job description

For our client, we are seeking a Senior Professional Services Consultant to join the team of a leader in the Enterprise Technology space. This role will lead end-to-end client implementations of compensation planning solutions, from discovery and requirements gathering through go-live and handoff. You will partner closely with customers and internal stakeholders to design effective system configurations, manage timelines, and ensure a smooth implementation experience. The position also requires strong client communication, proactive risk management, and support in scoping additional services as needed.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $105,000 – $140,000 annually

Responsibilities

• Lead full-cycle implementations for clients, from requirements gathering to go-live
• Design efficient system configurations for customer compensation plans
• Manage project timelines and set expectations with clients and stakeholders
• Act as the primary client contact during implementations and build trust with customer teams
• Scope new services and support post-implementation negotiations as needed
• Ensure a smooth handoff to Customer Success at project completion
• Identify and elevate project risks proactively to avoid customer impact

Qualifications

• 5-7 years of experience in sales compensation consulting or implementation roles
• Strong understanding of data modeling and spreadsheet/database tools like Excel
• Excellent time management skills for balancing client meetings and hands-on work
• Customer-focused with strong problem-solving abilities
• Effective communication and collaboration skills, with the ability to work independently and seek guidance when needed
• Experience in a SaaS or technology company is preferred
• Familiarity with SQL and CRM/ERP systems is a plus

Benefits

• Equity options as part of the compensation package
• Comprehensive health benefits for employees
• Flexible work environment in a fast-paced startup culture
• Opportunities for professional growth and development
• Collaborative team atmosphere with a focus on best practices

Our client is an equal opportunity employer.