Senior Production System Engineer - San Jose

ByteDance; San Jose (CA); On-site; USD 115,200 - 288,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Wellbeing benefits

Job summary

A global technology company in San Jose seeks a Production Systems Engineer to enhance the stability and scalability of their data centers. You will contribute to server lifecycle management, automate operations, and collaborate with diverse teams on innovative solutions. Ideal candidates hold a Bachelor's in Computer Science and possess strong Linux and scripting skills. Join us to shape the future of technology in an exciting and challenging environment.

Qualifications

• Experience with lifecycle management of servers from design to retirement.
• Proficiency in monitoring and troubleshooting techniques.
• Strong capability in automation and streamlining server operations.

Responsibilities

• Contribute to enhancing data center stability and scalability.
• Participate in server lifecycle management from deployment to retirement.
• Develop tools to improve server automation and reliability.

Skills

Linux system administration

Bash scripting

Python programming

Troubleshooting

Team management

Education

Bachelor's degree in Computer Science or related field

Tools

Ansible

Flask

SQL

Redis

Node.js

Job description

Responsibilities

The Data Systems Infrastructure (DSI) team stands as the unseen architects behind the scenes. In a thrilling dance of technology and innovation, we propel the company's meteoric rise by constructing and orchestrating colossal data fortresses, taming the life cycle of server fleets, conjuring Cloud solutions, and crafting a symphony of infrastructure services. Our mission is to ensure scalability and unwavering reliability, making sure ByteDance's digital footprint leaves an indelible mark on the world.

Embark on an exciting expedition to explore the rapidly expanding ByteDance domain in the United States, Europe, and Asia. Here, the Data Systems Infrastructure (DSI) team is crafting monumental data citadels that encircle the planet, sheltering legions of hundreds of thousands of servers. As the maestro of our production systems, you will embark on a captivating odyssey, taming the life cycles of these servers. Your adventure will begin with the orchestration of their initial deployment, navigating the intricate terrain of OS installation, summoning services like a digital magician, and maintaining vigilant watch over our inventory. But, like any epic tale, there will be times of challenge when you become a troubleshooter extraordinaire, mending and restoring with unwavering dedication. Eventually, you'll guide them into the sunset, orchestrating their decommissioning and ensuring their rebirth through recycling, all while contributing to the pulsating rhythm of ByteDance's technological evolution.

• Operation: As a Production Systems Engineer, your mission is to contribute to enhancing the stability, efficiency, effectiveness, and scalability of our data center and server operations, platform, and service on a worldwide scale.
• Lifecycle Enhancement: Participate in and enhance the entire lifecycle of the server fleet — from system design/introduction consultation to launch reviews, deployment, operation, and retirement.
• Automation: Develop and deploy tools and solutions to enhance the automation, reliability, scalability, and operability of servers in the datacenter.
• Monitoring: Develop and deploy tools and solutions for improving the availability, latency, and overall service of the datacenter infrastructure, server, and network health.
• Disaster Recovery: Troubleshoot and resolve complex technical issues in a high‑pressure, fast‑paced environment. Conduct high‑level root‑cause analysis for service interruption and establish preventive measures. Practice sustainable incident response and postmortem.
• Cross‑team Collaboration: Collaborate with stakeholders such as infrastructure architects, project managers, data center operations engineers, platform developers, supply chain teams, and our internal customers to comprehend overarching business objectives. Additionally, you will have the chance to design and implement innovative solutions for our Core IDCs and CDN/Edge.
• On‑call: Engage in our on‑call support spanning across regions and incident response teams to address critical issues in the production environment.

Qualifications

Minimum Qualifications

• Education: Bachelor's degree in Computer Science, Electronic Engineering, relevant technical field, or equivalent practical experience.
• Experience in at least one of the areas below:
  • Server Operations: Demonstrated proficiency in Linux system administration tasks, a deep understanding of Linux kernels, drivers, and modules. Capable of scripting in Bash and Python to automate routine system operations, encompassing system configuration, performance tuning, and security management. Understanding of server hardware, troubleshooting, diagnostics, and experience in planning, delivery, and operation of large‑scale data centers in different countries.
  • Tooling Adaptation, Deployment, and Maintenance: Proficient in customizing operation and maintenance tools to satisfy specific demands for new server hardware. Competent in managing the entire software tool lifecycle, from deployment to continuous maintenance, including monitoring of server performance, provisioning resources, fault management, and repair to guarantee smooth operation of new server hardware. Experience in developing and maintaining hardware, network, or service monitoring software for more than 10,000 servers.
• Communication: Experience in managing and coordinating teams in a global context.

Preferred Qualifications

• 5 years of work experience in related field.
• Data Center: An intermediate level of expertise is preferred. Proficiency in operating systems installations, break‑fix operations, planning and operations of large infrastructure lifecycles, and new design‑build or retrofit activities for existing systems.
• Proficiency in the operation and maintenance of GPU servers is strongly preferred.
• Full Stack Software Development:
  • RESTful APIs: Capable of creating and integrating RESTful APIs, with expertise in using Flask for Python‑based backend development.
  • JavaScript/Node.js: Proficient in JavaScript and leveraging it, along with Node.js, for both front‑end and back‑end development tasks.
  • SQL and Redis: Proficient in SQL for efficient database management, including designing schemas, composing queries, ensuring integrity, and familiar with Redis.
  • Ansible: Experience in Ansible Configuration Management, application deployment, and task execution.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut, and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life – a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.

Job Information

【For Pay Transparency】Compensation Description (Annually). The base salary range for this position in the selected city is $115,200 - $288,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

1. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
2. The company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
   • Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues.
   • Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems.
   • Exercising sound judgment.