Global FOC Shift Supervisor - Data Center Infrastructure

ByteDance; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Job summary

ByteDance is seeking a data center operations professional to manage global infrastructure O&M, emergency response, and risk controls. You will collaborate across regional teams, vendors, and business units to ensure service reliability and standardized operations.

The role emphasizes implementing O&M systems, monitoring metrics, and driving continuous improvement across a rapidly growing cloud-scale data center footprint.

Qualifications

• 3+ years of experience in data center infrastructure O&M with familiarity in emergency management procedures.
• Effective communication and collaboration with global teams, vendors and partners; ability to respond to faults and emergencies.
• Strong analytical thinking, responsibility, and ability to document workflows and technical documents promptly.

Responsibilities

• Oversee operation, maintenance and emergency response for global data center infrastructure; provide remote support and coordinate with on-site managers.
• Escalate major risks, follow up on rectifications, and coordinate internal/external resources for closed-loop O&M risk management.
• Drive implementation and supervision of O&M management systems; unify operational specs across data centers and guide on-site teams.
• Monitor regional O&M metrics, conduct audits, identify risks, and optimize workflows and service quality.
• Support data center platform capabilities, including data ingestion, governance and alarm management.

Skills

Emergency management

Global teamwork

Documentation & tools

Education

Bachelor's degree or above in Electrical/Mechanical/Facilities/Data Center Operations or related

Job description

Responsibilities

The global data center operation team supports the company's fast growth by operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

This role offers the opportunity to support global hyperscale data center facility infrastructure operations across multiple regions, working closely with facility managers, business teams, vendors, and cross-functional stakeholders.

The position provides exposure to large-scale facility O&M, emergency response, risk management, operational governance, and platform capability building. Candidates will play a key role in improving global operational standards, service reliability, and O&M quality across a rapidly growing infrastructure environment.

We are looking for candidates who can:

• Oversee overall operation, maintenance and emergency response for global data center infrastructure. Provide remote emergency support, coordinate with on-site facility managers and local contacts, and liaise with business teams when service disruptions occur.
• Escalate and report major risks in a timely manner, follow up on rectification progress, and coordinate internal and external resources to ensure full closed-loop management of O&M risks.
• Drive the implementation, rollout and supervision of O&M management systems. Unify operational specifications across all data centers, and guide on-site teams on daily routine work.
• Regularly monitor and analyze regional O&M metrics, conduct quality supervision and process audits. Identify potential operational risks, and continuously optimize workflows and service quality.
• Support the capability building of data center infrastructure platforms, including data ingestion, data governance and alarm management.

Qualifications

Minimum Qualifications:

• 3+ years of working experience in data center infrastructure O&M. Familiar with relevant emergency management procedures.
• Effective communication and collaboration with global teams, vendors and partners. Strong ability to respond to unexpected faults and emergencies, with solid skills in cross-team arrangement, problem breakdown and resource coordination.
• Sound logical thinking and a strong sense of responsibility. Skilled in office and data tools, with standard documentation habits. Able to compile and update workflows and technical documents in a timely manner as required.

Preferred Qualifications:

• Bachelor's degree or above preferred, in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Center Operations, Computer Engineering, or related technical disciplines. Equivalent hands‑on O&M experience may also be considered.
• Good risk identification capability. Able to accurately assess major risks and complete standardized escalation and reporting. Possess closed‑loop management awareness, as well as strong comprehensive analysis and problem‑solving skills.
• Familiar with management workflows and O&M systems for data center infrastructure. Experience in developing large‑scale infrastructure O&M systems is a plus. Strong data awareness and O&M quality control skills; proficient in KPI tracking, data analysis and fault troubleshooting.
• Candidates with experience in large enterprises, global cross‑team collaboration and end‑to‑end fault coordination are preferred.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.