Senior Production Support Engineer - AI Systems

Ema; San Francisco (CA); Remote; USD 93.000 - 133.000; Vollzeit

Zusammenfassung

Ema in London is seeking a Senior Support Engineer to own the health, reliability, and trust of our production agentic AI systems. You will be at the intersection of AI behavior, workflow orchestration, and enterprise integrations, ensuring robust operation in live environments.

You will serve as the last line of defense, driving incident response, root cause analyses, and improvements that prevent outages and preserve customer trust.

Aufgaben

• Own the health, reliability, and trust of deployed agentic AI systems in production.
• Collaborate with Engineering, Product, and Implementation teams to ensure production stability.
• Act as escalation authority during incidents and drive RCA improvements.

Kenntnisse

Incident management

Production debugging

Cross-functional collaboration

Customer trust

Tools

SRE tooling

Incident tracking systems

Jobbeschreibung

Ema in London is seeking a Senior Support Engineer to own the health, reliability, and trust of our production agentic AI systems. You will be at the intersection of AI behavior, workflow orchestration, and enterprise integrations, ensuring robust operation in live environments.

You will serve as the last line of defense, driving incident response, root cause analyses, and improvements that prevent outages and preserve customer trust.