Senior Production Support Analyst – Eagle STAR/PACE

Kastech Software Solutions Group; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Kastech Software Solutions Group is seeking a Production Support Analyst / Developer to provide L2/L3 support and enhance Eagle STAR/PACE applications. Candidates should have a minimum of 6 years of IT experience and expertise in Oracle SQL for troubleshooting.

This long-term contract role offers a hybrid work model. Responsibilities include monitoring incidents, conducting root cause analyses, and collaborating with teams for platform stability improvements.

Qualifications

• Minimum 6 years IT experience required.
• At least 4 years supporting Eagle STAR/PACE in L2 or L3 production support.
• Strong analytical and problem-solving skills.

Responsibilities

• Monitor and resolve production incidents for Eagle STAR and Eagle PACE applications.
• Conduct root cause analysis and implement long-term fixes.
• Perform functional and technical troubleshooting.

Skills

Eagle STAR Performance and Reporting

Oracle SQL / PL SQL

Control-M or Autosys

ServiceNow or Jira

Security Master knowledge

Problem-solving skills

Job description

Kastech Software Solutions Group is seeking a Production Support Analyst / Developer to provide L2/L3 support and enhance Eagle STAR/PACE applications. Candidates should have a minimum of 6 years of IT experience and expertise in Oracle SQL for troubleshooting.

This long-term contract role offers a hybrid work model. Responsibilities include monitoring incidents, conducting root cause analyses, and collaborating with teams for platform stability improvements.