Senior Production Supervisor

The Cheesecake Factory; Rocky Mount (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Annual bonus eligibility

Benefits from day 1 after 60 days

401K with company match

Vacation time 2 weeks (3 weeks after 5

Sick time 5 days per year

Tuition reimbursement $2,500

Adoption assistance $2,500

Dining discount 25%-35%

Reusable dining gift card

Job summary

The Cheesecake Factory Bakery in Rocky Mount, NC, seeks a Senior Production Supervisor to lead the Finishing area, develop front-line leaders, and drive continuous improvement. You will influence safety, quality, productivity, and team performance while taking ownership of bakery operations.

You will champion data-driven decision making, manage staffing and shifts, and collaborate with Quality, Engineering, and Supply Chain to achieve manufacturing goals in a high-volume environment.

Qualifications

• 8+ years of leadership experience in a food manufacturing environment, preferably bakery or dessert.
• Experience coaching and developing supervisors and production teams.
• Experience managing multiple supervisors or large production teams.
• Experience leading high-volume bakery/food manufacturing operations.
• Strong knowledge of manufacturing operations, workforce planning, continuous improvement, and process optimization.
• Knowledge of cGMP, food safety standards, safety regulations, and quality systems.
• Ability to use data, analytics, and performance metrics to drive results.
• Experience with performance management systems and operational metrics.
• Advanced problem-solving, critical-thinking, and decision-making skills.
• Strong leadership, interpersonal and communication skills.
• Ability to plan, prioritize, and manage multiple initiatives in a fast-paced environment.
• Experience with using MRP systems to manage inventory, traceability and on-time delivery.

Responsibilities

• Assign staff to processes based on crewing models, skills, experience, and needs.
• Hire, onboard, and develop team members per company standards.
• Provide workforce planning support and lead the Finishing area.
• Manage utilization, workload, attendance, and overtime for efficiency.
• Reallocate labor and adjust priorities to mitigate constraints.
• Serve as Shift Manager in absence, leading Supervisors and shop floor.
• Champion continuous improvement to enhance safety, quality, productivity.
• Enforce safety standards, report incidents, ensure cgMP compliance.
• Resolve complex production issues with clear action plans.
• Oversee process optimization and validation for consistency and excellence.
• Manage deviations, partner with Quality/Engineering, mentor Supervisors.
• Identify strategic process improvements through data analysis.
• Communicate performance and achievements to senior leadership.
• Collaborate with Quality, Engineering, Supply Chain to meet objectives.
• Use shop floor data system to drive performance and minimize downtime.
• Manage material usage variance and optimize yields.

Skills

Natural leadership

Results-driven

Improvement focus

Adaptability

People development

Data-driven decisions

Communication

Planning & prioritization

MRP systems

Tools

MRP systems

Job description

At The Cheesecake Factory Bakery, We Don't Do Ordinary! Nothing is scaled down. Not the pride, not the fun, and definitely not the teamwork. Here, you'll lead great people, drive meaningful impact, and help shape the future of our business while supporting the bakery teams behind the iconic cheesecakes our guests enjoy every day. That's the kind of culture that has earned us a place on Fortune's 100 Best Companies to Work For® list every year since 2014.

The Senior Production Supervisor will not just manage production, you'll help shape the future of our bakery operation! Reporting to the Shift Manager, you'll lead the Finishing area, develop front-line leaders, drive continuous improvement initiatives, and influence key decisions that impact safety, quality, productivity, and team performance. This is an opportunity for a proven manufacturing leader to take ownership, build capability within the organization, and play a meaningful role in delivering the world-class desserts that have made The Cheesecake Factory Bakery an industry leader.

You’ll thrive in this position if you are:

• A Natural Leader: you provide clear direction, help others navigate challenges, and bring out the best in your team.
• Driven by Results: You lead by example, hold yourself and others accountable, and maintain an unwavering commitment to safety, quality, and execution.
• Improvement Focused: you naturally ask, "How can we do this better?" and turn those ideas into meaningful results.
• Adaptable: you’re at ease in a fast-paced environment and able to effortlessly change direction when priorities shift. You learn to perform new tasks as required for business needs and are willing to work various shifts and extended hours if necessary.

Responsibilities

• Assign available staff to processes based on dynamic crewing models, skills, experience, and operational needs.
• Hire, onboard, and develop team members in accordance with company standards and training processes.
• Provide ongoing workforce planning and resource management support to the Shift Manager while directly leading the Finishing area.
• Manage team utilization, workload distribution, attendance, and overtime to ensure operational efficiency.
• Mitigate resource constraints by reallocating labor, adjusting priorities, and optimizing staffing levels.
• Serve as the Shift Manager in their absence, providing leadership and direction to Supervisors, Leads, and shop floor team members.
• Champion continuous improvement initiatives that enhance safety, quality, productivity, and efficiency.
• Enforce workplace safety standards, report incidents, and ensure compliance with cGMP and company policies.
• Ensure complex operational issues are effectively managed and resolved through clear action plans.
• Oversee process optimization and validation activities to drive consistency and operational excellence.
• Manage complex production deviations, partner with Quality and Engineering teams, and provide leadership and mentorship to Production Supervisors.
• Identify strategic process improvements through data analysis and implement change initiatives that improve efficiency, quality, and performance.
• Communicate operational performance, challenges, and key achievements to senior leadership to support informed decision-making.
• Collaborate with cross-functional partners, including Quality, Engineering, Supply Chain, and Operations, to achieve manufacturing objectives.
• Utilize the shop floor data system to drive performance, ensure data accuracy, and minimize downtime across production areas.
• Manage material usage variance and develop action plans to optimize yields and reduce overages.

Qualifications

• Minimum 8 years of leadership experience in a food manufacturing environment, preferably within the bakery or dessert industry.
• Proven experience leading, coaching, and developing supervisors and production teams.
• Experience managing multiple supervisors and/or overseeing large production teams.
• Experience leading operations within a high-volume bakery, dessert, or food manufacturing facility.
• Strong knowledge of manufacturing operations, workforce planning, continuous improvement, and process optimization.
• Knowledge of cGMP requirements, food safety standards, workplace safety regulations, and quality systems.
• Demonstrated ability to leverage data, analytics, and performance metrics to drive operational results.
• Experience utilizing performance management systems and operational metrics to drive accountability and performance.
• Advanced problem-solving, critical-thinking, and decision‑making skills.
• Strong leadership, interpersonal, and communication skills with the ability to influence and engage teams at all levels.
• Ability to effectively plan, prioritize, and manage multiple initiatives in a fast‑paced manufacturing environment.
• Experience with utilizing MRP systems to manage inventory, traceability and on‑time delivery of ingredients to shop floor

What we prefer

• Lean Manufacturing, Six Sigma, or other continuous improvement certification or training.
• Eligible for Annual Bonus
• Eligible for benefits first day of the month following 60 days of service
• 401K with company match
• 2 weeks of vacation which increases to 3 weeks starting in your 5th year
• 5 days of sick time per year (first year prorated)
• Tuition Reimbursement of $2,500 for qualified programs
• Adoption Assistance Benefit of $2,500
• 25%-35% discount when dining as a guest
• Reusable gift card loaded annually for your dining enjoyment

About the Company

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mount, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers.

The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members.

We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.

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