Senior Production Sales Support Representative

Ferguson; Midlothian (VA); On-site; USD 29,563 - 54,428; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Mental health coverage

Family benefits

Associate discounts

Job summary

A leading supplier in infrastructure seeks a motivated Senior Production Sales Support Representative in Midlothian, VA. The role involves preparing pricing proposals, supporting sales teams, and liaising with clients to ensure effective communication and order fulfillment. Candidates should have sales support or customer service experience and strong organizational skills. A competitive benefits package is provided, along with a pay range from $21.46 to $39.51 hourly.

Qualifications

• 1 to 3 years of experience in a sales support or customer service role.
• Industry experience in plumbing, lighting, or similar trades is preferred.
• General proficiency with Microsoft tools is required.

Responsibilities

• Prepare and manage detailed pricing proposals and quotations.
• Provide product information to support outside sales representatives.
• Act as a liaison between customers and internal teams.

Skills

Sales support experience

Customer service skills

Organizational skills

Project management

Digital literacy

Tools

Microsoft tools

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are seeking a motivated and detail-oriented Senior Production Sales Support Representative to join our team.

Locations

• Richmond, VA
• Fredericksburg, VA
• Midlothian, VA

Schedule: M-F 8-hr. shift between the hours of 7:45am - 5pm plus one Saturday per month from 9am - 2pm.

Key Responsibilities

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects.
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.
• Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.
• Develop and maintain customer documentation that outlines product information and solution details.
• Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service-related issues.
• Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively.
• Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements.
• Maintain regular, reliable attendance and complete other duties as assigned.

Qualifications

• 1 to 3 years of experience in a sales support, customer service, or related role.
• Industry experience in appliances, plumbing fixtures, lighting or broader plumbing/commercial/mechanical trades is a huge plus.
• Experience in a target-driven sales environment preferred.
• Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.
• Strong organizational and project management skills; experience in project management is a plus
• General digital literacy and proficiency with Microsoft tools is required.

Benefits

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay and Incentives

Pay Range: $21.46 - $39.51. This role is Bonus or Incentive Plan eligible. Estimated ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

Equal Employment Opportunity and Reasonable Accommodation Information

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.