Senior Production Reliability & Enablement Engineer

United States Digital Space LLC; United States; On-site; USD 160,000 - 200,000; Full time

Job summary

United States Digital Space LLC is seeking a Senior Professional Services Engineer to help customers move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted).

This delivery-focused role centers on making systems work in the real world, and leaving customers better equipped than when you arrived.

Qualifications

• Experience delivering and operating production systems where reliability and incident response matter.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
• Experience deploying and operating production services in cloud and or self-hosted environments.
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
• Ability to teach and enable other engineers, not just deliver the work directly.
• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach.
• Strong debugging skills and ability to navigate ambiguity and messy real-world constraints.
• Ability to teach and enable other engineers, not just deliver the work directly.

Responsibilities

• Deliver production-ready the company implementations by co-building initial workflows with customer and partner engineering teams
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning
• Identify and remove early activation blockers before they become escalations
• Help customers stand up and operate the company Server in production, including self-hosted environments
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning
• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and the company Server
• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements
• Lead hands‑on workshops and training that enable customer and partner engineers to operate safely and independently
• Own complex technical delivery issues end‑to‑end, partnering with Support and Platform Architects to reduce escalations to Engineering
• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes

Skills

Production systems

Distributed systems

Coding: Go/Java/Python/TypeScript

Cloud & self-hosted

Operational standards

On-call readiness

Runbooks & capacity planning

Customer-facing delivery

Debugging & ambiguity

Job description

United States Digital Space LLC is seeking a Senior Professional Services Engineer to help customers move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted).

This delivery-focused role centers on making systems work in the real world, and leaving customers better equipped than when you arrived.