Senior Production & Facilities Leader

Hightower; High Point (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Hightower in the United States is seeking a hands-on Production & Facilities Manager to lead all manufacturing operations, drive safety, maintenance, and continuous improvement across production planning, upholstery, cutting, sewing, assembly, and facilities.

You will supervise two Production Managers, manage capacity and labor costs, and partner with cross-functional teams to meet schedules and quality standards while enabling growth.

Qualifications

• 5+ years of manufacturing or production management experience.
• 3-5 years of experience managing production employees and supervisors.
• Strong understanding of manufacturing processes and workflow.
• Experience with equipment maintenance and facility operations.
• Strong problem-solving and organizational skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Strong communication and leadership skills.
• Ability to work hands-on with production teams and facility personnel.
• Experience in upholstery, furniture, textile, sewing, or related manufacturing.
• Experience with Lean Manufacturing or continuous improvement.
• Experience with preventive maintenance programs.
• Experience with ERP/MRP systems.

Responsibilities

• Lead daily production activities to ensure customer orders are completed on time and meet quality standards.
• Manage production schedules, staffing levels, overtime, and workflow to meet company goals.
• Monitor production capacity and identify bottlenecks before they impact customer delivery dates.
• Coordinate with Planning, Sales, Project Management, Warehouse, Purchasing, and Customer Experience teams.
• Ensure materials, components, fabric, foam, frames, hardware, and other parts are available when needed for production.
• Establish priorities when production capacity or materials are limited.
• Monitor daily and weekly production performance against established goals.
• Identify opportunities to increase throughput, reduce downtime, and improve labor efficiency.
• Support outsourcing decisions when internal capacity is exceeded.
• Ensure production areas are properly organized and employees have the tools and resources needed to perform their jobs.
• Maintain upholstery manufacturing processes including fabric receiving and inspection.
• Pattern making, pattern matching, and repeat matching.
• CNC cutting and fabric cutting; sewing.
• Foam and frame preparation; upholstery assembly and finishing; quality inspection; packaging.
• Ensure standard work instructions and processes are followed.
• Identify opportunities to improve methods and reduce rework.
• Work with Engineering, Product Development, and Quality teams to resolve manufacturing issues.
• Ensure new products are properly prepared for production before launch.
• Support development and training of employees in specialized manufacturing skills.
• Establish and maintain high-quality standards throughout manufacturing.
• Monitor defects, rework, scrap, and customer complaints.
• Identify root causes and implement corrective actions.
• Hold production teams accountable for quality at each stage.
• Develop processes that prevent defects rather than relying on final inspection.
• Partner with Quality, Product Development, and Customer Experience teams to resolve recurring issues.
• Lead, coach, and develop production and facilities employees.
• Establish clear expectations for supervisors, leads, and team members.
• Hold employees accountable for safety, quality, productivity, attendance, and performance.
• Develop supervisors and leads to become stronger leaders.
• Cross-train employees to improve flexibility and production capacity.
• Identify skill gaps and establish training plans.
• Build a culture of teamwork, accountability, communication, and continuous improvement.
• Recognize strong performance and address performance issues promptly and fairly.
• Oversee maintenance, repair, and operation of the company's building, grounds, and manufacturing facility.
• Develop and manage preventive maintenance programs for production equipment and facility systems.
• Coordinate maintenance projects with internal staff and outside contractors.
• Champion a culture of workplace safety throughout the organization.
• Ensure production equipment, utilities, HVAC, electrical, plumbing, and other facility systems remain safe and operational.
• Maintain an organized, clean, and professional manufacturing environment.

Skills

Manufacturing Leadership

Production Planning

Team Leadership

Lean Manufacturing

Continuous Improvement

Problem Solving

Communication Skills

Hands-on Leadership

Tools

ERP/MRP systems

Job description

Hightower in the United States is seeking a hands-on Production & Facilities Manager to lead all manufacturing operations, drive safety, maintenance, and continuous improvement across production planning, upholstery, cutting, sewing, assembly, and facilities.

You will supervise two Production Managers, manage capacity and labor costs, and partner with cross-functional teams to meet schedules and quality standards while enabling growth.